Slow upload in Newcastle
 

Afternoon guys, wondering if anyone had any ideas on the below issue, posted on VM forums but still awaiting a reply.

Bit of a back story

Tuesday morning woke up to no internet connection, and no amount of reboots would fix it, so VM were called who advised a channel (s) were unlocked and should be locked.

This was done and we got connection back, however since then we are getting great download speeds, consistant 96-98Meg, even in peak hours, however this seems to have broke our upload, max we can get is 2.6 up, this is on multiple pc's and even tried over wifi which gives the same results.

One thing i've noticed is the modem is now syncing on 4 channels whereas before it was only 3, maybe an upgrade to the network?

Engineer was scheduled Wednesday afternoon, who turned up, had a look at the stats, rebooted the superhub, did a few speedtest on various sites (including the internal VM engineer one) and couldnt hit more than 3Meg, advised he wasnt sure what the problem was and left without really making us aware of what was happening next.



http://speedtest.net/result/1555223502.png

http://speedtest.net/result/1555222331.png

http://speedtest.net/result/1554675887.png

Engineer got the same sort of results on the internal VM speed test, but obviously i cant access that to post the results

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 26 55616000 Kbits/sec 299000000 Hz -2.4 dBmV 38.4 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 291000000 Hz -1.2 dBmV 39.2 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 307000000 Hz -2.0 dBmV 38.5 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 315000000 Hz -2.5 dBmV 37.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

---------- Post added at 14:09 ---------- Previous post was at 14:09 ----------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 40.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 598
Max Traffic Rate 102400000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 597
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type
Best Effort


Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R30
MAC Address XXXXXXXXXX
Serial Number XXXXXXXXXXX
CM Certificate Installed

Thanks in advance