Cable Forum - My Internet Is Broken

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ltmatt

08-10-2011 11:45

My Internet Is Broken

Virgin media 10mb service, latest modem. Browsing slow. Playing games online, impossible. Been like this for a few days. Checked pingtest .net and got this. NR5 (norwich) area.

http://www.pingtest.net/result/48238746.png

Mick Fisher

08-10-2011 13:28

Re: My Internet Is Broken

Have you reported it?

ltmatt

08-10-2011 13:57

Re: My Internet Is Broken

Quote:

Originally Posted by Mick Fisher (Post 35312254)

Have you reported it?

Not yet. I was kinda hoping if i just left it alone it would fix itself. :D

Guess i better phone em, whats the number?

thenry

08-10-2011 15:33

Re: My Internet Is Broken

150 from your VM landline.

Mick Fisher

08-10-2011 20:07

Re: My Internet Is Broken

Quote:

Originally Posted by ltmatt (Post 35312261)

Not yet. I was kinda hoping if i just left it alone it would fix itself. :D

Yeah I know what you mean. Calls to offshore support are mostly a waste of time and just serve to raise your blood pressure. :mad:

---------- Post added at 19:07 ---------- Previous post was at 18:43 ----------

Hmmm....mine seems to have sorted itself out. :) It didn't have enough grunt to even run a speed test before.

https://www.cableforum.co.uk/images/...2011/10/61.png

ltmatt

09-10-2011 21:40

Re: My Internet Is Broken

Quote:

Originally Posted by Mick Fisher (Post 35312374)

Hmmm must be contageous. My inet is broken now. I notice I have gone from 64qam to 256qam and power levels are now all 10's and 11's. Download speed is varying from zero to 30meg but mostly it's around 8meg. Browsing is like wading through treacle. :(

---------- Post added at 18:43 ---------- Previous post was at 18:41 ----------

Yeah I know what you mean. Calls to offshore support are mostly a waste of time and just serve to raise your blood pressure. :mad:

---------- Post added at 19:07 ---------- Previous post was at 18:43 ----------

Hmmm....mine seems to have sorted itself out. :) It didn't have enough grunt to even run a speed test before.

https://www.cableforum.co.uk/images/...2011/10/61.png

I phoned them up and it seems like there is something wrong. Oversubscribed in the norwich area or something. A fix is coming on the 26th of october supposedly. Net is barely usable, been like this for weeks.

Mick Fisher

09-10-2011 22:32

Re: My Internet Is Broken

If it is oversubscription the usual symptom is OK all day till 4.00pm then major slowdown till around midnight - 2.00am.

If yours is as your speedtest all the time then there is something wrong. If you spoke to offshore maybe you are being fobbed off.

What are your signal levels like. Post them on here.

JMcB	09-10-2011 23:35

Re: My Internet Is Broken

http://www.pingtest.net/result/48333639.png

Ive been very stop and start here 2

ltmatt

10-10-2011 12:24

Re: My Internet Is Broken

Quote:

Originally Posted by Mick Fisher (Post 35312821)

They did say there was a fault in the area. Then i went on the virgin media forum and someone was saying it was oversubscribed. Ill get back with logs shortly.

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