Slow Speeds 30MB VM Broadband
 

Hi all new to the forums and hoping someone can help me out as I'm a bit of a noob.

I have VM 30MB cable with superhub, its hard wired to my desktop, first few days great speeds of this...

https://www.cableforum.co.uk/images/...2011/10/69.png

All last week up until Friday it was around 25 to 32mbps on download and about 1.1 to 1.4 in upload, the weekend though very slow speeds like this...

https://www.cableforum.co.uk/images/...2011/10/70.png

But would go on and off to 10mbps to about 22mbps.


I had a technician come around for un related matters to one of my V+ boxes and mentioned the internet, he found it all very strange as signals all fine / perfect, ran speed tests and all coming back around 20mbps mark, he then mentioned previous customer had kaspersky security suite and caused lots of issues, I said so do I he switched it off and speeds were slightly improved around 23 to 24mbps but said still funny as you should be getting 30mpbs+, so he used my laptop which is connected via wifi turned kaspersky off on that and the laptop was getting this...

https://www.cableforum.co.uk/images/...2011/10/71.png

He couldn't do much more to help and left.

But how can my desktop hard wired be getting a slower speed than my wifi laptop at the other end of the house which is showing good up and download speeds.

I've now un installed Kaspersky and using VM's own security suite for now, my desktop speeds are now around 25mbps but still no where near the 30+ that he said I should be getting.

Has anyone get any suggestions at all could it be something else running slowing down etc?

Re: Slow Speeds 30MB VM Broadband
 

firstly, use Microsofts firewall and download, install MSE. get rid of VMs security suite.

your desktops not stable by the looks of it. does the speedtest glitch when you run it?

Re: Slow Speeds 30MB VM Broadband
 

Second both.

Unfortunately this will probably be a long troubleshooting process. The problem could be caused by a vast number of things on a desktop so try the quoted above and then if that fails to improve anything we shall try other things.

Simple things to check in the meantime

Run a full virus scan (typical microsoft response)

Also when your speedtesting stick to one server so we can get a consistent result. Preferably the ones showing the 38mbps.

Also anyone that can answer. What are the overheads on 30Mbit or is that a glitched result?

Thread Appears to be in I.T section, any chance of a merge :P ?

Re: Slow Speeds 30MB VM Broadband
 

Thanks for the reply

Will do the firewall and get MSE.

As for speedtest in what sense do you mean glitch? it runs fine send back ping and does download speeds but takes a while to test the upload says connecting then like 20 seconds later starts testing, when I had it first installed no problems would do all requested tasks quickly now it it doesn't

Re: Slow Speeds 30MB VM Broadband
 

does the speedo meter jump up and down while testing?

Re: Slow Speeds 30MB VM Broadband
 

Hi there yes its all over the place starts at say 8 then hits like 50 then settles back in the 20's, its like revving your car up sort of thing.

Currently scanning for viruses etc.

Re: Slow Speeds 30MB VM Broadband
 

looks like your system(s) need a tune up.

Re: Slow Speeds 30MB VM Broadband
 

virus check etc all came back fine

Re: Slow Speeds 30MB VM Broadband
 

whats your power levels like?

192.168.0.1
login
advanced settings
connection
copy and paste

you might want post up on the community forum and staff members will have a look at your connection. i reckon your systems need a tune up.

Re: Slow Speeds 30MB VM Broadband
 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 2 55616000 Kbits/sec 299000000 Hz -5.0 dBmV 36.5 dB Hybrid
Locked QAM256 5 55616000 Kbits/sec 307000000 Hz -4.4 dBmV 37.1 dB Hybrid
Locked QAM256 6 55616000 Kbits/sec 315000000 Hz -4.3 dBmV 37.1 dB Hybrid
Locked QAM256 7 55616000 Kbits/sec 323000000 Hz -4.8 dBmV 36.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 47.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 536
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 535
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Mon Oct 03 16:03:01 2011

Re: Slow Speeds 30MB VM Broadband
 

your levels are slightly low but seem fine. as said, you systems need a tune up. what operating systems you got?

Re: Slow Speeds 30MB VM Broadband
 

I have Vista home premium, VM have that freebie pc health check just run that and did some clearing out

Re: Slow Speeds 30MB VM Broadband
 

is vista on all your machines? do they run at a fairly quick speed or do you endure lag,slow responses?

heres the best software to clear out temp files > http://download.piriform.com/ccsetup311.exe

Re: Slow Speeds 30MB VM Broadband
 

have 7 on my laptop and speed on that appears fine, desktop is vista and at times appears sluggish / thinks for a while before loading a program or a document etc.

Many thanks for your continued help also de cluttering stuff I just don't use like those games that come pre installed or trial software, if doesn't improve speed at least frees up disk space etc

Re: Slow Speeds 30MB VM Broadband
 

well vistas renowned for that. regarding your pre installed stuff. the program i've posted a link to (ccleaner) has features within it to uninstall programs of your choice and also disable/enable start up programs which run even if you don't need them to run.

open up ccleaner > click tools > start up > take a look and disable those you don't need running 24/7

uninstaller is pretty straight forward, you decide.

restart your system after your done, post back what impact its had.