upload speed at last
 

Just thought I would share after more than 5 months off constant complaining to virgin my upload speed has finally been fixed. I am on the 30 meg package my upload should have been 3 meg but it was always 1.6 meg upload despite my area having the upgraded upload.

I heard every excuse under the book from the guys on the phone, went through the official complaint procedure and then was told it was traffic management. Honestly I thought I understood virgins own products more than some of the guys on the phone..

lessons do need to be learned here. Just because it doesn't show any faults on a ubr it doesnt mean there isnt a fault..

THe fault they believe was " the problem arises due a misconfiguration on the network segment you connect to"

My own configuration for the router always showed me configured for the 3meg upload..So the problems are not from my end but the network side of the ubr etc....

Anyway the guys from the community forums finally got it sorted, even give me a fault reference for the issue which I never had after months of calling...

Well done to the guys in the forum for showing some common sense...

The superhub isnt so bad after all, although I never did believe it was the superhubs fault..:D

https://www.cableforum.co.uk/images/...2011/08/50.png

Re: upload speed at last
 

Who did you speak to about this? I'm on 10Mb, and last time I looked I was on 512K upload (not 1Mb)

When I spoke to VM they said that was the correct upload speed for 10Mb.

Re: upload speed at last
 

I just spoke to the guys on the community forum. It took them a while to get to the bottom of the issue but seems now all sorted.

Re: upload speed at last
 

i got 100mb on tuesday but the superhub only got 2.8mb upload i rang Virgin who said there was some coding gone wrong but took less the 12 hours to fix the problem now getting 9.6mb upload

Re: upload speed at last
 

https://www.cableforum.co.uk/images/...2011/08/25.png

Happy with mine :)

Re: upload speed at last
 

My UL speed on 30Mb was 0.25Mbps since the upgrade.

A tech visit yesterday, with a 7db attenuator and a new isolator fitted, brought it up to just over 1Mbps.

He said the full 3Mbps "could" appear after the firmware update, but after hearing about others getting the full 3Mbps without the update, I am not holding my breath.

Re: upload speed at last
 

https://www.cableforum.co.uk/images/...2011/08/24.png

no complaints here either. although i'm using superhub as a modem, not wireless. the wireless of it is absolute [Mod Edit -Do not use asterisks to avoid the swear filter]

Re: upload speed at last
 

congrats! I just ordered the upgrade from 20 to 30 also should receive it on tuesday :D but there is only 1mbit difference in upload from 20 to 30mbit

Re: upload speed at last
 

Yes - standard 10 to 1 ratio.