Quickest, easiest way to cancel 24 month contract?
 

I'll be brief.

I have BB Curve 8520 on 24 Month £10.21 contract. It isn't good enough (the RIM server WiFi issue clenched it) and sadly I want to cancel and get the £18.50 02 iPhone 3GS deal instead. Their service is quite poor even when fully working; browsing on the move via GPRS is so slow as to be useful, and it's not all the handsets fault.

Not sure of the quickest way to do this, and if it will incur charges (hope not) but as I see it, VM have breached the terms since WiFi doesn't work correctly and hasn't for several days. Any tips, for example how to do this through virginmobile.co.uk would be outstanding.

Re: Quickest, easiest way to cancel 24 month contract?
 

Does this help?

VM Link

Re: Quickest, easiest way to cancel 24 month contract?
 

Terms and conditions of service - Pay Monthly Contract

Re: Quickest, easiest way to cancel 24 month contract?
 

You are aware that it's actually a RIM issue, not a VM one, and is affecting all networks?

Also:

---------- Post added at 10:42 ---------- Previous post was at 10:35 ----------

As far as I can see WiFi not working on a handset due to the manufacturer's issue is outside of the 'get out free' cancellation terms so if you want to cancel you will have to pay any appropriate EDFs

Re: Quickest, easiest way to cancel 24 month contract?
 

Who in there right mind signs a 24 month phone contract for a blackberry 8250.

Thats an old phone anyway an in 24 months it will be an embarrassment.

Just ebay the phone and put the difference to get out the contract.

But getting yourself into 24 months iphone 3gs contract is not a good idea either(iphone 5 is just round the corner), just ride out the VM and buy yourself a iphone 3gs sim free for cheap after iphone 5 is out..

Re: Quickest, easiest way to cancel 24 month contract?
 

How much is the EDF, typically?

I wasn't when I posted, but was soon after.

I was afraid of that.

Someone who really doesn't care for smartphones, thinks they are overrated, and got the cheapest one he/she could get away with.

It's an embarrassment now. I'd be better off with the only slightly more expensive iPhone on 02 contract even though I despise touchscreens and Apple in general.

Considering my use of smartphones is very, very modest (I'd much rather use a proper non-tablet laptop at any opportunity) a 3GS would be fine 90% of the time. I don't have money to waste on the latest smartphone that does a bunch of things I don't care for and will never use. ;)

Re: Quickest, easiest way to cancel 24 month contract?
 

So why are you wanting to get another smartphone at all?? If as you say you will not use hardly any of the features? Would not a normal phone be better for you? if thats the case just buy a cheap PAYG or sim free one and chuck your virgin sim in it, job done, you dont have to break your contract and you get the phone you want!!

Failing that, turn off wifi and bluetooth on the BB, delete the email account on it, ignore the calendar function on it as well and there you have it, a basic phone to make calls and send texts from, even better it will cost you nothing extra!!

Simplez!!

Re: Quickest, easiest way to cancel 24 month contract?
 

What I mean when I say I don't use most of the features is, i.e. playing music and games plus all the other piffling crap smartphones get used for these days in place of a proper computer. :D

I still need email/basic browser functionality for business use, which would no doubt be faster on an iPhone 3GS or good-quality Android. It's not always practical to pull out the laptop, especially in an area which probably doesn't have WiFi. What I don't need is a device that'll attempt to replace my laptop, with tiny screen/keyboard. That might be fine for people who didn't really get comfortable with computers in the first place, but not for someone like me who has multiple things on the go at once and can type at 60-75 words per minute on a full-size keyboard. ;)

Re: Quickest, easiest way to cancel 24 month contract?
 

Looks like you just got your wish, as VM are putting the price of calls up, which is a detrimental change to the terms and conditions that you agreed to. :)

Re: Quickest, easiest way to cancel 24 month contract?
 

Except I think that the right to cancel in the terms only applies to the Contract Allowance and Charge:

5.3 Significant changes: We will notify you at least one month in advance of any change coming into effect that (in our reasonable opinion):
(a) will increase the monthly or other periodic Charges for your Contract Allowance by an amount which is more than the percentage increase in the previous twelve month period in the Retail Prices Index (or any future equivalent) published by the Office for National Statistics; or
(b) is a change to your Agreement, your Contract Allowance, the Services or any Additional Services you are using, or to the Charges for any Services or Additional Services you are using, which is likely to be of material detriment to you.

Not out of allowance charges, but I'm not 100% sure. It would be up to Virgin Mobile to confirm that or not

Re: Quickest, easiest way to cancel 24 month contract?
 

As you point out, 5.3b, it is a change to your agreement! I have sent an email tonight cancelling 2 of my phone contracts - there will be a bit of an argument, there always is, I did the same with VM about 18 months ago, I have also done it with O2 and t-mobile, both of whom tried to weedle their way out of it, but once you get as far as taking them to the small claims court they soon see the light!!!

Re: Quickest, easiest way to cancel 24 month contract?
 

Lovely stuff, here comes an iPhone or Android if I can get it done!

How do I go about wording the cancelling email or letter I have to send? I thought I'd ask as you obviously know the best way to do it having successfully done it before.