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-   -   Superhub : Technical question! (https://www.cableforum.uk/board/showthread.php?t=33677477)

fixerman 08-05-2011 08:13
Technical question!
 
My knowledge of modem technology is just about zero, so my question is, why on occasions can I not get a wireless device to gain Internet access, without rebooting the modem when other wireless devices have Internet with no problem. For example this morning I could not get Internet access on my iPad but no problem on my iPhone. A reboot of the modem and all was well again. This has happened on several occasions.:confused:

I am on 30mb Superhub!:)

Nopanic 08-05-2011 08:22
Re: Technical question!
 
uh oh ..

Ignitionnet 08-05-2011 08:29
Re: Technical question!
 
Quote:
Originally Posted by fixerman (Post 35231504)
I am on 30mb Superhub!:)
The bit I've put in bold is all you need to know. It's by a mile the worst piece of hardware I've used at home having been online at home on broadband connections for over 10 years across 6 addresses, 4 VM connections all with different modem and router and 5 ADSL providers, with different CPE for each.

fixerman 09-05-2011 07:31
Re: Technical question!
 
Quote:
Originally Posted by Ignitionnet (Post 35231516)
The bit I've put in bold is all you need to know. It's by a mile the worst piece of hardware I've used at home having been online at home on broadband connections for over 10 years across 6 addresses, 4 VM connections all with different modem and router and 5 ADSL providers, with different CPE for each.
Well! That's not a very encouraging response. I was hoping for a more technical explanation why I was having this experience.:shocked:

Nopanic 09-05-2011 07:33
Re: Technical question!
 
There isn't really one, looking at it from a support point of view, if one piece of equipment is failing, then its that, that's at fault.. (i.e the failing wireless device) but as its the Superhub your not going to get much more from this forum :)

Ignitionnet 12-05-2011 17:01
Re: Technical question!
 
Quote:
Originally Posted by Nopanic (Post 35232277)
There isn't really one, looking at it from a support point of view, if one piece of equipment is failing, then its that, that's at fault.. (i.e the failing wireless device) but as its the Superhub your not going to get much more from this forum :)
The iPad was just an example and the impression given was that the affected client device varies.

So let's look at it from the support perspective rather than a defending the Superhub perspective.

What is the common link in the faults? The Superhub.
What remedial action resolves it? Power cycling the Superhub.

So let's look from a technical support perspective at what a reload of the Superhub will do.

Will it reset the wireless adapter on the affected client device? No.
Will it reset the IP stack of the affected device and make it perform DHCP transactions differently if it is getting wireless association with the Superhub? No.
Indeed will it have any effect at all on the affected client device? No.

Will it reset the wireless adapter on the access point? Yep.
Will it reset the IP stack and DHCP server on the access point? Yep
Will it clear the RAM of the access point clearing any software bug causing problems with either wireless or higher protocol stack functionality? Yep.

---------- Post added at 18:01 ---------- Previous post was at 17:59 ----------

Quote:
Originally Posted by fixerman (Post 35232274)
Well! That's not a very encouraging response. I was hoping for a more technical explanation why I was having this experience.:shocked:
You'd need to ask the tools who write the Superhub firmware for a more technical explanation. It seems to be getting more software updates than Windows so shouldn't be too long before you see R27 rushed out.

pip08456 12-05-2011 17:14
Re: Technical question!
 
Quote:
Originally Posted by Ignitionnet (Post 35234855)
You'd need to ask the tools who write the Superhub firmware for a more technical explanation. It seems to be getting more software updates than Windows so shouldn't be too long before you see R27 rushed out.
I thought they were Monkeys!

https://www.cableforum.co.uk/images/...2011/05/89.jpg

R27 is supposed to be released beginning of June.

Watch out for R28, R29 and R30!

craigj2k12 12-05-2011 17:50
Re: Technical question!
 
Quote:
Originally Posted by pip08456 (Post 35234874)
Watch out for R28, R29 and R30!
I cant see them getting R27 right, so queue R28, ........ , R45 etc.

all they need to do is disable the router so the device becomes a standalone modem, and I bet you they do something wrong in the firmware like once its in bridge mode you cant get it out, or cant even access the web interface

they may even go to a higher level of stupidity like make it so the superhub cant receive any further firmware updates lol that would be funny, having thousands of superhubs which need replacing

Stephen 12-05-2011 18:36
Re: Technical question!
 
That is just a silly post and wouldn't happen at all.

craigj2k12 12-05-2011 18:40
Re: Technical question!
 
Quote:
Originally Posted by Stephen (Post 35235019)
That is just a silly post and wouldn't happen at all.
on the face of it, it sounds silly, but if we take a look at whats happened in the last couple of firmwares!

bridge mode should be an easier thing to do, compared with the stuff they tried (and failed) with the other firmwares. As we saw with SSH enabled, we managed to get a bridge mode working pretty simply, just disabling the router functions etc, all they have to do is put those commands behind a couple of radio buttons and the opposite commands for turning the router back on. I can see that they are taking their time with the bridge mode firmware and they are probably making sure that it is perfect before rolling it out, one would hope! :D

Ignitionnet 13-05-2011 19:17
Re: Technical question!
 
Given that this thing was on, what, R20 in January and we're looking at R27 in, err, May, you can forgive the cynicism.

pip08456 13-05-2011 19:32
Re: Technical question!
 
I never consider you to be a cynic Igni, that would be silly!:D:D:D:D

Nopanic 13-05-2011 23:01
Re: Technical question!
 
Quote:
Originally Posted by Nopanic (Post 35232277)
There isn't really one, looking at it from a support point of view, if one piece of equipment is failing, then its that, that's at fault.. (i.e the failing wireless device) but as its the Superhub your not going to get much more from this forum :)
Quote:
Originally Posted by Ignitionnet (Post 35234855)
The iPad was just an example and the impression given was that the affected client device varies.

So let's look at it from the support perspective rather than a defending the Superhub perspective.

What is the common link in the faults? The Superhub.
What remedial action resolves it? Power cycling the Superhub.

So let's look from a technical support perspective at what a reload of the Superhub will do.

Will it reset the wireless adapter on the affected client device? No.
Will it reset the IP stack of the affected device and make it perform DHCP transactions differently if it is getting wireless association with the Superhub? No.
Indeed will it have any effect at all on the affected client device? No.

Will it reset the wireless adapter on the access point? Yep.
Will it reset the IP stack and DHCP server on the access point? Yep
Will it clear the RAM of the access point clearing any software bug causing problems with either wireless or higher protocol stack functionality? Yep.

---------- Post added at 18:01 ---------- Previous post was at 17:59 ----------



You'd need to ask the tools who write the Superhub firmware for a more technical explanation. It seems to be getting more software updates than Windows so shouldn't be too long before you see R27 rushed out.

See :D

Ignitionnet 14-05-2011 08:21
Re: Technical question!
 
Quote:
Originally Posted by Nopanic (Post 35236081)
See :D
:)

zekeisaszekedoes 16-05-2011 12:26
Re: Technical question!
 
Most wireless problems are caused by the 300Mbps mode on the super hub (I'm going to stop title casing it from now on), which is unstable and can cause lockups requiring a reboot, especially when wirelessly transferring large files.

Put it on 145Mbps mode and it'll work more reliably, however if you have a 100Mb broadband service this now means any wireless devices won't be able to make the most of it, which is odd because of course part of the reason it exists is so all devices can make use of the flagship 100Mb tier whether they are wired or wireless.


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