disconnecting issues
 

Good Evening Everyone.

In the past couple of days we've kept losing our internet connection and it lasts for three or 4 minutes at a time. Checking the pwer levels I think they are in spec.

Basically every other hour we lose our connection once or twice. The superhub doesn't appear to lose connection or reboot, but we cannot access the web during these periods via ethernet or wireless. Last night during one of these periods I rebooted the superhub three times as it was not reconnecting - it just stayed as Access Denied, I thought we'd been cut off for some reason! Recently I haven't bothered rebooting the superhub as internet comes back within 5 minutes. It is getting rather tiring though.

I am wondering if it is an issue our end or maybe one with the network? They could still be doing upgrades I am thinking.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 47 55616000 Kbits/sec 298750000 Hz 4.2 dBmV 40.5 dB Hybrid
Locked QAM256 48 55616000 Kbits/sec 306750000 Hz 4.2 dBmV 40.6 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 314750000 Hz 3.8 dBmV 40.4 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 322750000 Hz 3.4 dBmV 40.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 45.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 13034
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 13031
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

While typing this post it disconnected twice more, with pages saying "The Connection Was Reset" or taking an age to load

speeds seem perfect though:
https://www.cableforum.co.uk/images/...011/05/149.png

Firewall is turned off as well as IP Flood Detection.

Ping test:
http://www.pingtest.net/result/39839741.png

All is fine again. Why is my connection seeming to go through this loop for the past couple of days? :confused:

a few minutes later:
http://www.pingtest.net/result/39839831.png

mind you everything loading real slow during this period.

Re: disconnecting issues
 

Plooperhub!

Re: disconnecting issues
 

Try setting the LAN IP lease time expiry to something like 9999999. By default I think it's set to an hour (3600)

Re: disconnecting issues
 

Thanks I have just set that. hopefully it will work, only time will tell! I also pinhole reset it to see if that helps.

Re: disconnecting issues
 

I had another drop out this evening, no web pages were loading for around 5 minutes but I was still chatting fine in IRC and my messages were going through ok. I then had a period after that where my ping/jitter was a little erratic, so far this evening no packet loss like last night, but I will see how it does later.

Nothing in the error log - it does seem to me that is definitely not my end but an issue in the area or with the particular UBR.