Virgin only seem to be offering V+HD
 

Hi,

I phoned Virgin Media yesterday to enquire about the cost of getting their broadband service and at the same time asked if I could also get V+ as it seems to be a free upgrade. Problem seems to be that they only offer a V+HD box and as my TV is not HD is an extra I do not need.

The lady seemed to think the V+HD box would work fine with my SD TV but then mentioned that I would have to pay the HD activation charge. Is there a way to get a standard V+ box?

Thanks
Andy

Re: Virgin only seem to be offering V+HD
 

there is no such thing Andy

Re: Virgin only seem to be offering V+HD
 

The V+ charge includes HD, so they can't be split. We don't supply non HD ready V+'s and never have.

Re: Virgin only seem to be offering V+HD
 

And they work fine on SD sets. Even do a good job of downscaling the HD channels.

Re: Virgin only seem to be offering V+HD
 

OK, if there never has been a V+ non HD box then fine. But I am not realy happy at having to pay a £50 HD activation fee when I do not have a HD tv.

Thanks
Andy

Re: Virgin only seem to be offering V+HD
 

I think you are getting this all wrong... the V+HD box has a £49 activation fee, regardless. HD is included in that fee, otherwise the box would be £98

Re: Virgin only seem to be offering V+HD
 

I don't think I am getting it wrong. I just went to the virgin media website again and selected the broadband, tv and phone bundle. under Add your extras I see a V+HD box. The description under it says

Pause, rewind and record live TV and watch programmes in crystal clear HD. There is a one-off HD activation fee of £49.95 for your first V+ HD Box, and £99.95 for each additional V+ HD Box.

Thats seems to say to me that the charge is to activate HD and would be applicable if I had a normal V HD box too.

Re: Virgin only seem to be offering V+HD
 

I'm a bit cofussed with this myself. The site does state:

"There is a one-off HD activation fee of £49.95 for the first V+ HD Box and £99.95 for each additional V+ HD box."

So what fees would you have to pay if you don't want HD activated? Surely Virgin offer a HD ready version of the V+ box. They offer a HD ready version of the V HD box with no HD activation fee, and a HD activated version for £49.00.

I'd be pretty hacked off having to pay a HD activation fee if I didn't have a HD TV.

Re: Virgin only seem to be offering V+HD
 

That would make the box free though... and why should it be?

You can't seperate the HD fee from V+HD box as it includes the recording capabilities too for that fee.

It's poorly worded on the website and should say it's for the box rather than HD.

Re: Virgin only seem to be offering V+HD
 

Totally agree. The wording on the website could be much better. I wonder if this type of thing has put other customers off in the past. Whilst HD is very popular, there are still many households without HD TV's.

I've got V+ Andy, it's great. Once you get it, you'll never be able to live without it. I paid £150.00 activation fee about 3 years ago. It's still worth every penny:D

Re: Virgin only seem to be offering V+HD
 

because it is not owned by the customer ?

Re: Virgin only seem to be offering V+HD
 

ok a £49 HD fee or a £49 V+ fee. Word it how you like!

Re: Virgin only seem to be offering V+HD
 

To add to the confusion, why is it more or less twice the price for an additional V+?

Surely the 'HD activation' procedure does not take twice as long for another box?

Poorly worded again....

Re: Virgin only seem to be offering V+HD
 

The first one is discounted.

Re: Virgin only seem to be offering V+HD
 

and?