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-   -   BT offer comprehensive triple-play alternative to VM (https://www.cableforum.uk/board/showthread.php?t=33675668)

ShadowTD 08-03-2011 11:06
BT offer comprehensive triple-play alternative to VM
 
Or not... ;)

I found out from the checker that Infinity was now live in my area. So out of interest and because I couldn't seem to find the prices for Infinity+Vision, so I thought I'd ask on live-chat:

Quote:
We are now routing you to one of our chat team...
All the chat team are currently assisting others. Your estimated wait time is 0 minutes and 15 seconds. Thanks for your patience.
You are now connected with Harry
Harry: Welcome to BT, the most complete broadband provider. My name is Harry.
Harry: How may I assist you with your order today?
Simon King: Hi Harry. I currently receive my BB, TV and phone services via Virgin Media. I've noticed that you've connected my area (loughborough) to Infinity and am interested to see what my options are.
Simon King: I currently have 30mb broadband, XL TV (with on demand) and a phone line. I'm paying £44 a month.
Simon King: What have you got that is comparable?
Simon King: I don't use the landline *at all*, so have no need for a call package
Harry: Unfortunately online we do not offer BT Infinity with any BT Vision package
Simon King: So you can't have Vision if you have Infinity?
Simon King: Huh?
Harry: You can, but we do not have a deal including both, you can get a complete deal by calling as we do not have this offer online as of yet
Simon King: Right.
Simon King: So you can't tell me what I'd pay for Infinity+Vision+Phone line
Simon King: ???
Harry: That is correct as we do not have this package online and would not want to give the incorrect price
Simon King: Impressive. How long have you been offering Infinity - 6 months? 'The most complete broadband provider'. Congrats on competing well with Virgin Media! ;)
Simon King: Bye.
Thank you for chatting with us.
Impressive stuff! ;)

weesteev 08-03-2011 14:23
Re: BT offer comprehensive triple-play alternative to VM
 
Harry = Offshore somewhere...

Zing 08-03-2011 14:26
Re: BT offer comprehensive triple-play alternative to VM
 
Thing is he didnt try and blag you. To me that means a lot. He told the truth didnt try to spin you a line and answered your question with the only answer he could call with call up and talk to someone who has info on that package

Peter_ 08-03-2011 14:32
Re: BT offer comprehensive triple-play alternative to VM
 
It was by far the best thing to do advising the customer to call in, I will always transfer a call in work if they need advice on upgrading as it is a much better experience all-round.

Zing 08-03-2011 14:42
Re: BT offer comprehensive triple-play alternative to VM
 
as a beside the point note if you sign up to BT vision through Topcashback you get over a ton back free money http://www.topcashback.co.uk/bt_tota...m_medium=email


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