Outages....
 

Well after our 7th outage in 3 months were back online. But it appears the one VM box that is actually connected has lost SUBS(we have 3 ,2 disconnected due to sky boxes) to all but the free channels.

This is good news but will we get this credited to our bill?


Ok all 3 are off. This is ok but will vm know this and credit my bill? OR SHOULD i RING AND GET THEM TO CREDIT MY BILL?

I might be drunk due to a birthday paty. Its not my birthday.............

OMG THEY'RE CLOSED...Ok this is fine just ring tomorrow.

---------- Post added at 01:08 ---------- Previous post was at 00:24 ----------

I have no idea why the thread duplicated

---------- Post added at 02:17 ---------- Previous post was at 01:08 ----------

Ok can I just its now my 8th outage lol. Thats 2 in 1 day.

So just to clarify after a internet and tv outage for 4 hours when our 1 connected box came on it had lost all subscription channels. Now this is fine and we do not want the channels turned back on but will I have to pay for all channels upto our disconnection date of the 16th of march?

Or will VM know whats happened and only charge us up untill the 25 of this month(25/02/2011) or should I ring and notify billing? The only issues I have with informing them that my channels have gone off is they may insisst they have to turn them on and see out my 30 days notice.

I don't want this.

Re: Outages....
 

Our whole village (Nearly town sized) had no Internet or tv for the whole of Thursday! Only just started working around an hour ago. Poor from Virgin. I love the service but they do balls it up every now and then.

Re: Outages....
 

Ok Masque or Digital Fantatic...

I just spoke to customer services and the "lady" said that once you've given your 30 days notice they can dissconect you at anytime. So why do I have to still keep the boxes?

They're no longer on a tv package but yet I have to ensure they don't get damaged. What I don't understand is ,if you're turned them off why not collect them.

EDIT*

Sorted I rang disconnections and they arranged collection next week instead of March 16th. Can someone assure me I have just been very unlucky with VM and from here on in my internet and phone will be fine and I will only pay the sum that is stated on my new contract?

A

Re: Outages....
 

Just disconnect them (put them somewhere safe) and VM will arrange a pick-up at the end of the 30 days.

Re: Outages....
 

Yeah its all sorted boxes goign next week and £77 credit on bill.

Re: Outages....
 

Good stuff.