Access Denied
 

Got a superhub and it wont connect to the network

Status says Access Denied

A tech is coming tomorrow because tech support say levels are to high on the upstream 58.7 on 50 meg is this correct?

Cheers

Re: Access Denied
 

uh, yes :)

afaik upstream shouldnt be above 48 and downstream should be as close to 0 as poss with +/- 6

Re: Access Denied
 

yeah but would it stop access to the network?

the level has been like that for the past week!

Re: Access Denied
 

It also sounds like it is in the walled garden due to the Access Denied message, but the upstream power level is also way to high.

Re: Access Denied
 

No upstream can be as high as 55db. Some areas where I work cannot achieve an us lower than 50. -3 to +7 is optimum levels for downstream

Re: Access Denied
 

The upstream is that high i have a bosster box on it!

Re: Access Denied
 

You mean an attenuator, that actually lowers your signal, If it's a round one this will be causing you the issue. Virgin don't have boosters, the closest thing they have is an hdu which splits the signal 4 ways without loosing any signal.

Re: Access Denied
 

No

I mean a booster that is connected to the mains

Re: Access Denied
 

Your booster will have no effect on the modem signal levels.

Re: Access Denied
 

What's it fOr then?

When they put it n they said it was to helP the power levels as the where to low!

Re: Access Denied
 

To increase power levels you need to be moved up in the cab.

Access denied message however is odd. I would suggest there is a provisioning issue there.

Re: Access Denied
 

i had this exact scenario today. SH offline all night and in config status access : denied. phoned up and they had an engineer out within 2 hours and he fit a new attenuator which reduced the power levels from 53 to 48 db, he said tho that the original power levels was fine to begin with. anyway it worked.

Re: Access Denied
 

If there is a cab, if he has an hdu He may be in telewest land

---------- Post added at 19:41 ---------- Previous post was at 19:40 ----------

Looks like he swapped the fat attenuator for a forward path attenuator

---------- Post added at 19:42 ---------- Previous post was at 19:41 ----------

It reduces attenuation which makes the downstream higher and the upstream lower

Re: Access Denied
 

Well they are sending out a new hub as thy think mine is faulty! Worked fine after the engineer came round but the stopped again