slow ox33
 

my connection is slow to around 200 KB/s then jumps to full speed then drops again any ideas why

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -14.0 dBmV
Downstream SNR : 26.0 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 58.0 dBmV
Upstream Mini-Slot Size : 2

Re: slow ox33
 

You have a fault on your line. Both your upstream and downstream power is out of spec, you'll need to call VM and get an engineer out.

Re: slow ox33
 

Im in ox4 and have same lock on frequency/snr/ but my downstream power level is +10.8Db sometimes 10Mb mostly ~1.5Mb levels the same (fine for our ntl modems ;)... been ***** since around sept nothing todo with anything your side its vms fault (probably too many users but it did happen very very suddenly) personally i had it with these guys BT infinatey in our area in july ... im moving soon going back to adsl...they owe me a home a few teeth and around £5,000 in earnings ******s!

Re: slow ox33
 

+10.8Db is too high and will cause slowdowns.

Excess load and overuitilization will also cause slowdowns.

Combine a signal issue with an area load issue and they both make each other worse.

Re: slow ox33
 

today sync kept flashing and downloads even less i would ring them but im not the account holder and they are unfortunately away atm do you have to be the account holder to get an engineer out / get it fixed?

Re: slow ox33
 

No just over the age of eighteen.:)