huge thank you
 

i had a real problum when my daughter used 6000 texts in a month ,(i was impressed ) ,we had her on the VM unlimited texts deal and beleived this was not an issue ,until i got the bill £292 ,i tried calling writing etc all to no avail then i stumbled over this site and got neils, e mail , within 2 minutes of sending him a mail he responded and asked a member of his team to have a look . today itis all resolved money refunded and i and my daughter are really happy . so a huge thank you to the guys on this site who help without this i would have given up .keep up the good work alan :)

Re: huge thank you
 

Glad you got sorted out and welcome to the site.Delighted the site was of use to you.:)

Re: huge thank you
 

How on earth does anyone manage to send 200 texts per day?

Re: huge thank you
 

yeah i was impressed ,new boyfriend ( shes 14 ) ! and it was christmas so we were not worried about her texting at 11pm won't happen again .intresting that i was told that it should be VM policy to refund if it is the first time that you have gone over , shame no one told the customer service team .alan

Re: huge thank you
 

That`s impressive!!

Re: huge thank you
 

welcome to the club ;)

http://www.cableforum.co.uk/board/22...h-trouble.html

Re: huge thank you
 

cheers the fact that she was in tears and offered to pay the bill from her savings made me even more determined to win ,tonight they cut the phone off !! ,quick call to sort it out but an e mail will go to the guy who sorted it tommorrow .cheers alan

Re: huge thank you
 

6000 texts a month! wow now that is impressive I'm shocked that she still had the buttons on the handset ;)

Re: huge thank you
 

My daughter is a serial texter too.... and after the first big bill for going over her "unlimited" limit I tried to get her credit limit reduced... and was told that with Virgin £50 is their minimum!!

Re: huge thank you
 

did you ask for a refund first time she went over the so called limit ,i still beleive if they say unlimited it should be .must check the website ,to see if they have made a change cheers alan