Excellent Customer Service
 

Not always the case but for the 2nd time recently my subscribed channels failed to appear. Not asked to switch off and wait etc. Just did a couple of checks and offered a technical visit this Thursday and also £15 refund for loss of service. Fingers crossed I get the same person if anything else happens in the future

Re: Excellent Customer Service
 

Agreed, it you get through to the right people normally a goodwill gesture follows in next months bill. In my case I had problems with two PPV events, one I got refunded completely and the other 50% refunded as they was a power unit failure in my area making me miss part of the event, unfortunately it was the most important part, the end of David Hayes last fight :( least I saw the replay the next morning. Fingers crossed for this weekend :)