Cable Forum - Help line hours.

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Help line hours. (https://www.cableforum.uk/board/showthread.php?t=33670014)

drdaws

25-09-2010 15:19

Help line hours.

All of my services (TV Phone BB) failed this morning around 7-30. I rang faults on 0845 454 1111 on my mobile, after going through all the options & menus the recorded voice said office closed ring back after 8am. Are faults not open 24/7 any more? Luckily my services resumed after 1/2 hour or so.

moaningmags

25-09-2010 15:21

Re: Help line hours.

Technical Support for broadband issues is open 24 hours.

drdaws

25-09-2010 15:27

Re: Help line hours.

Quote:

Originally Posted by moaningmags (Post 35098033)

Technical Support for broadband issues is open 24 hours.

But not for TV & Phone?

Digital Fanatic

25-09-2010 15:35

Re: Help line hours.

Quote:

Originally Posted by drdaws (Post 35098036)

But not for TV & Phone?

Just not TV, if you select telephone you should get an option for "no dial tone calls only"

TV support is 8am - midnight 365 days a year.

drdaws

25-09-2010 15:48

Re: Help line hours.

Quote:

Originally Posted by Digital Fanatic (Post 35098043)

Just not TV, if you select telephone you should get an option for "no dial tone calls only"

TV support is 8am - midnight 365 days a year.

I rang twice, tried the TV option first then the Phone option, got the same result. No mention of "Dial tone calls". Didn't bother with BB option.

Peter_

25-09-2010 15:59

Re: Help line hours.

Quote:

Originally Posted by drdaws (Post 35098048)

I rang twice, tried the TV option first then the Phone option, got the same result. No mention of "Dial tone calls". Didn't bother with BB option.

Broadband is 24/7 365 days a year so you should always try that line.

drkmn303

27-09-2010 10:24

Re: Help line hours.

Quote:

Originally Posted by Masque (Post 35098054)

Broadband is 24/7 365 days a year so you should always try that line.

thats if they and you understand each other !!!

All times are GMT. The time now is 16:08.