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-   -   Only got 10 mb speed (https://www.cableforum.uk/board/showthread.php?t=33669213)

nickboaz 04-09-2010 09:44

Only got 10 mb speed
 
can anyone help,

i am on vip 20 and today only getting 10mb speed??

Kymmy 04-09-2010 09:46

Re: Only got 10 mb speed
 
Go into your modem config http://192.168.100.1 user/pass are both root and post your up/down power levels, SNR and also your operational config (might be on the same pages or might be on it's own page depending on the modem)

nickboaz 04-09-2010 09:50

Re: Only got 10 mb speed
 
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 37.8 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2

Kymmy 04-09-2010 09:52

Re: Only got 10 mb speed
 
Check for a page marked "Operational config" which should have details in there such as

Maximum Downstream Data Rate :
Maximum Upstream Data Rate :

nickboaz 04-09-2010 09:53

Re: Only got 10 mb speed
 
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

Kymmy 04-09-2010 09:55

Re: Only got 10 mb speed
 
OK, that confirms you are on 20Mb, so it's gotta be another issue.. One of the techies will probably be round soon and confirm your up/down/snr levels.. In the mean time how do you connect through the modem (router, usb, ethernet. wifi...) and are the 10Mb speeds consistant or do they go up/down?

RobboEdin 04-09-2010 10:59

Re: Only got 10 mb speed
 
Quote:

Originally Posted by nickboaz (Post 35085317)
can anyone help,

i am on vip 20 and today only getting 10mb speed??

Are you connected directly to the modem or via a router, either wired or wirelessly?

If you have a router, are there other users downloading at the same time you are measuring your speed?

How are you measuring your speed?

This information is required if you wish anyone to help.

spidiweb7 04-09-2010 22:20

Re: Only got 10 mb speed
 
i am also having this problem :( my downstream and upstream snr are about the same as yours +/- 1 . Whenever downloading, things seem to max out at around 800-900kbps and not nearer the 2000kbps i used to get.

pip08456 04-09-2010 23:55

Re: Only got 10 mb speed
 
Quote:

Originally Posted by spidiweb7 (Post 35085669)
i am also having this problem :( my downstream and upstream snr are about the same as yours +/- 1 . Whenever downloading, things seem to max out at around 800-900kbps and not nearer the 2000kbps i used to get.

Then it may also be helpful if you also answer Robbo's question. Any questions may seem pointless to you but in the main assist in diagnosis of the problem any maybe a possible solution without having to involve your ringing that most helpful and knowledgeable help desk in our ex-empiric nation.

broadbandking 05-09-2010 10:12

Re: Only got 10 mb speed
 
Try downloading 4 files from gamefiles.virginmedia.com and add them toegther as your levels are fine.


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