modem keeps dropping
 

heres the output from the modem before it drops again any ideas ?

Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Information (7) IP helper returned error, re-scanning downstream
Time Not Established Time Not Established Information (7) CableModem DHCP client init failed
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out

---------- Post added at 19:44 ---------- Previous post was at 19:23 ----------

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -9.7 dBmV
Downstream SNR : 35.2 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 58.5 dBmV
Upstream Mini-Slot Size : 4

Re: modem keeps dropping
 

You need an engineer out to look at it as your upstream power level is close to maxing out. Best ring in in the morning.

Re: modem keeps dropping
 

any idea what has caused this ??

Re: modem keeps dropping
 

Do you have a FAT attenuator on your modem?

Re: modem keeps dropping
 

ummm no?

Re: modem keeps dropping
 

If you call tomorrow after 0800 on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line and an agent will run some diagnostics with you and probably book an engineer to adjust your power levels.

Re: modem keeps dropping
 

What's the difference between a FAT one and a THIN one?