New Smartcard Query
 

Hi
Just received the new smartcard had it in a day now and about an hour ago had the card arriving shortly message on the screen?

I reinserted it after checking the number on card with letter (only one box) they match, however i never get the messages checking card details or the congratulations screen.

I have followed all instructions on the letter rebooting etc

Is my card ok or should i ring customer services?

hope you good people on the forum can advise

cheers

Re: New Smartcard Query
 

Can you get all the chanels that you subscribe to?

If you do and don't get any error messages you should be OK.

Re: New Smartcard Query
 

If the card isn't working correctly you'd be seeing error messages.

Re: New Smartcard Query
 

excellent yes i can get all the channels as normal i was just concerned about that reminder on screen and the lack of messages confirming card details and no congratulations screen as the letter said i should get.

Thanks again

Re: New Smartcard Query
 

I never had a single message on my screen warning about the cards arrival but I knew what day they were arriving in my area which it did.;)

When I inserted my card the was a quick message on screen that disappeared before I had enough time to read it properly but it was onlong the lines of congratulations.