Intermittent connection issues
 

Hi Guys need help with this issue, I'm in the North London area and suffering from intermittent connection loss.

I'm not sure how to log into modem to check signal strength, but i run a ping test to an external website and can see packet drops.

At the same time I run a ping to my router and can see no issues, which tell me the problem is external to my network.

I have phoned tech support on numerous occasion's and got no where fast.

any help or suggestions would be appreciated

Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=27ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.69: bytes=32 time=24ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=16ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=14ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=17ms TTL=53
Reply from 212.58.244.69: bytes=32 time=11ms TTL=53
Reply from 212.58.244.69: bytes=32 time=11ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=18ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=18ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=15ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53
Reply from 212.58.244.69: bytes=32 time=12ms TTL=53
Reply from 212.58.244.69: bytes=32 time=13ms TTL=53

:(

Re: Intermittent connection issues
 

Please post the Upstream and Downstream stats from your modem just click http://192.168.100.1/CmOpConfig.asp or if that does not work click http://192.168.100.1/

Re: Intermittent connection issues
 

As requested

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 49.7 dBmV
Upstream Mini-Slot Size : 2


Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 37.1 dB

Re: Intermittent connection issues
 

They look fairly normal so a call into the centre appears to be in order.

So call tomorrow after 0800 on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line and an agent will run some diagnostics with you.