clydebank area
 

hi there i am having intermittent connection issues in the g81 area spoke to tech support but there werent helpful. (offshore deptartment) They adv there is a netowrk issue in the area but there is nothing on the status page. Is anyone else having issues in this area?

Re: clydebank area
 

yeah thats what i have on the status page, nothing at all to do with the fault. When i spoke to tech support they were saying a network cable needed to be replaced, but, when i phoned again for an update they didnt know anything about this. Looking for clarification i get online for a day then lose adays service . posting this from work as the internet went down this morning

Re: clydebank area
 

yeah they sure are posted this on the official virgin forum but have had no response lol

Re: clydebank area
 

Have also had issues in Clydebank. 'Ready' light flashes on modem frequently at the moment and got to reboot modem to resolve. Appears to be struggling to get a 'fix' after reboot. Will call it in tomorrow if no improvement by then.

Re: clydebank area
 

Is this an ex-TeleWest area?

I am in Cumbernauld (on Castlecary UBR)

I find it when rains VERY heavily, for at least 2 hours, the service stops completely (TV and broadband)
It doesn't happen very often, maybe once every six months

I send an email (on my three dongle) that service has ceased
I then check hourly to see if service has resumed
If the service is still not available after 12 hours I phone them with the case reference from the email
Once the service resumes I then send an email that it has resumed

If the service is still not available after 24 hours I take the matter further
This normally results in a full one month refund, but that has only happened three times so far

Re: clydebank area
 

clydebank area last week was down for 4 days the were repairing a main cable this week sunday could not connect for two hours yearstday down again i phoned customer services and told if not resolved i will cancel my broadband i upgraded to 60 meg superhub wireless signal is rubbish the modem router is junk will give two more weeks any more of this and i ll cancel my contract thank you area g81 clydebank.