Help! send Mobile back to virgin
 

My wife ordered a LG Viewty smart .The touch screen was very unresponsive ,so they sent a courier with a replacement and we gave back the old one.The replacement was no better so we decided to cancel the contract under the cooling off period.

They ordered us a returns envelope to send it back.This never arrived and since then we've called up 4 times in total and none of the 4 evelopes have turn up over the past 2 months.
They suggested posting it back are selfs Special delivery and they're refund us,but i dont trust them if they cant send a simple returns envelope to us.

We can't order another phone until this goes back to we are Stuck.

Can anyone from Virgin help

thanks nyck

Re: Help! send Mobile back to virgin
 

So you're moaning about paying to return a phone you don't think is fast enough?? Surely VM don't have to repay return postage fees even under distance selling rules and only do so as a favor to the customer who themselves is making the choice to return it

Re: Help! send Mobile back to virgin
 

Correct
Give that man a biscuit.

Re: Help! send Mobile back to virgin
 

Well hat kind of attitude will get you loads of help:rolleyes:

Re: Help! send Mobile back to virgin
 

well if virgin cant be arsed sendin out a returns envelope so why should they pay for it i as the lg viewty smart it comes n go's with the unresponsive and it is a totaly crap fone and looks like they have taken it of they website do you have a virgin mobile shop nexts to u i would take it there

Re: Help! send Mobile back to virgin
 

I take it you only do text speak.:D

Re: Help! send Mobile back to virgin
 

no i call on it n use the daft net on it also lol

Re: Help! send Mobile back to virgin
 

Couple of weeks ago I ordered a Nokia 5800 by phone, after charging it up 4 times in 4 days (totally dead each time) I contacted VM arranged to send it back, the same day I went to VM in Birmingham and picked up a new phone ( Blackberry ) no problems with taking a new contract out while technically the first conract was still in place