Cable Forum - Virginmobile.com down

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin & O2 Mobile Service (https://www.cableforum.uk/board/forumdisplay.php?f=93)

- - Virginmobile.com down (https://www.cableforum.uk/board/showthread.php?t=33664500)

smallethic

29-04-2010 19:11

Virginmobile.com down

Why cannot I access my mobile account online? All I get is the "Oops!" message which has been the case now for nearly a week. Does anyone have any idea what the reason for this cock-up is and when it will be cleared?

Peter_

29-04-2010 19:17

Re: Virginmobile.com down

Try this link http://www.virginmobile.com/vm/home.do

smallethic

29-04-2010 19:22

Re: Virginmobile.com down

Same result.

oliver1948uk

29-04-2010 19:26

Re: Virginmobile.com down

Works OK here

smallethic

29-04-2010 19:43

Re: Virginmobile.com down

I can access the site - Shop etc - but NOT My Account.

Peter_

29-04-2010 20:03

Re: Virginmobile.com down

Quote:

Originally Posted by smallethic (Post 35010432)

I can access the site - Shop etc - but NOT My Account.

You will need to call 789 from your handset and 10p to connect to get that sorted out.

moaningmags

29-04-2010 20:29

Re: Virginmobile.com down

I've been able to login to both my account and my husbands so I'm guessing you'll need to contact them.

Peter_

29-04-2010 20:32

Re: Virginmobile.com down

Quote:

Originally Posted by moaningmags (Post 35010470)

I've been able to login to both my account and my husbands so I'm guessing you'll need to contact them.

My account works perfectly.

webrosc

29-04-2010 21:32

Re: Virginmobile.com down

i got the oops message around 3pm when i got my new phone and registered on the site, wasn't sure if the registration process worked, but when i went to log in it was all ok

Stephen

29-04-2010 21:42

Re: Virginmobile.com down

I had the oops message for over a week. After calling 789 they got the IT team to look at it and a few days later it was back and working again.

All times are GMT +1. The time now is 06:55.