Problems in Neath South Wales
 

A mate of mine has lost his broadband connection now 4 times in the past 3 weeks in the evenings. The past 3 times Virgin claimed it as an area outage and now today again same problem yet virgin claim theres no problem this time.

Just wondering if anyone else has been experiencing problems within this area?

Re: Problems in Neath South Wales
 

Well Virgin changed my mates Modem today and the modem STILL! hasnt been activated on his account....

The Tech that came out rang to get it changed over and was told the system had crashed and couldnt do it but took the details and was told would do it when the system would be back online in around an hour and that was at 6:45pm.

My mate rang back Faults at just before 9 and was told they still couldnt do it.

FFS!!

Re: Problems in Neath South Wales
 

Oh I dunno Chris. I'm moving soon and won't be able to get cable and THAT will make me miserable. My connection has been consistently good for years and although I know problems are annoying, just be thankful you still have the cable option mate :)

Re: Problems in Neath South Wales
 

I just wish they will hurry and sort the BSR issue out lol.

Re: Problems in Neath South Wales
 

Well they found out why my mates modem wont lock on.

They have upgraded him to the 50mb package even tho its not supposed to be installed until 8th March and left him with a 20mb modem and now trying to say he will just have to wait till march 8th.

What a joke of a company, couldnt even get a simple modem swap right!

Re: Problems in Neath South Wales
 

The real joke is how keen you are to stick with a company you so clearly despise.

Re: Problems in Neath South Wales
 

the clear joke is the fact they tricked be into a new contract by telling me they would contact me after christmas if the coding had FAILED and i had no contact therefore i thought the problem had been completed and signed a new contract.

Re: Problems in Neath South Wales
 

I don't know the exact clauses of the contract but I am pretty sure if you are not receiving the service that you should be that you can cancel, assuming that you reported all your issues.

Re: Problems in Neath South Wales
 

Then sue them for breach of contract. Do something, anything - just stop bitching about it on the internet all the time!

Re: Problems in Neath South Wales
 

Ok seriously mate, you upgraded to 50Mb so the service can't be that bad, you have a right to cancel of 28 days then you are in a contract VM don't send new contract out just a notice of the new contract but you can cancel within 28 days, so they didn't trick as you would know the issue wasn't sorted if you internet was crap, I have tried for so long to give you the benefit of the doubt but was is your issue Chris you 50Mb seems fine.

Re: Problems in Neath South Wales
 

Its not as bad as what it has been but it has its moments where it will freak out usually evenings or weekends or holidays when load is greater online.

My modem STILL gets T3 timeouts which are to do with the ongoing BSR problems and thats what causes modem reboots.

Re: Problems in Neath South Wales
 

In the nicest possible way, you have been given your options, seems to me people are more than a little bored of your moaning about it... guess it has got to the put up or shut up stage. No offence intended but it just seems to be going round in an ever lasting circle. :shrug:

Re: Problems in Neath South Wales
 

quite frankly i couldnt care what people think im entitled to my own opinions as much as the next person on here.

Re: Problems in Neath South Wales
 

Having to reboot your modem 4 times in 3 weeks, oh its a hard life :erm:

Re: Problems in Neath South Wales
 

I refer you to this post.

http://www.cableforum.co.uk/board/34937361-post45.html