Originally Posted by martyh (Post 34963873)

or if you get the indian call center it won't matter cos they are all 50mg techs or so they told me last week;)

Originally Posted by Moldova (Post 34963875)

Strange as we get them transferring the calls to us during the above hours.;)

Originally Posted by martyh (Post 34963878)

so for future reference is the 50mg tech department only based in england or do they have some in india?

Originally Posted by Moldova (Post 34963885)

Offshore tend to transfer them but everyone else will troubleshoot as per Mags colleagues above and failing that we get them transferred to us as we are in the call tree.

The are a nucleus of 50Mb trained agents in the UK but everyone else should do basic troubleshooting anyway as the majority of the issues are no different to standard kit.