Cable Forum - Sudden speed increase after speaking to billing dept?

This is not a billing issue but related to my internet speed.

I have just got off the phone to the billing dept to have a chat about my bills and how i could possibly reduce the cost of them. This was mainly telephone related.

Whilst talking to them i enquired about reducing both tv and internet from XL internet and TV to L - i made a comment that i may as well reduce to 10Mb as i never really hit over 12Mb anyway (this has always been like this -maybe 14 at a push)

So i end the call and say i will monitor things (re the telephone charges) and if its high again next month i'll change my package about to save money - call ended

So whilst talking to the mrs about reducing tv/internet we both agree that we may as well reduce the internet if we are only getting about 2Mb over the 10Mb package anyway - and so i go do a speed test to prove it, low and behold im getting pretty much full speed :shocked:

ive not cleared any cache,cookies or history and not the interbet is waaaay more snappy than it has been over the last 9 or so months.

https://www.cableforum.co.uk/images/local/2010/01/6.png

so im wondering if they have changed something their end and if this is commen practice etc to keep me on a higher package? i just cant work it out.

comments?

---------- Post added at 20:19 ---------- Previous post was at 20:17 ----------

another...

https://www.cableforum.co.uk/images/local/2010/01/7.png

---------- Post added at 20:20 ---------- Previous post was at 20:19 ----------

cable forum speed test

Fri, 29 Jan 2010 20:20:03 UTC

Test 1: 1024K took 437 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps
Test 2: 1024K took 436 ms = 2348.6 KB/sec, approx 19352 Kbps, 18.9 Mbps
Test 3: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 4: 2048K took 874 ms = 2343.2 KB/sec, approx 19308 Kbps, 18.86 Mbps

Overall Average Speed = approx 19503 Kbps, 19.05 Mbps