mobile sim received - never ordered who do i complain to
 

i have just received a virgin sim card which i have never ordered and an invoice. I have tried to call the call centre but with no luck - so who in the UK can i call to find out what is going on? If not then i will be making a complaint to the ombudsman as i do not need a virgin mobile nor did ever order one.

thanks

Re: mobile sim received - never ordered who do i complain to
 

This is the website and the are some numbers there. http://www.virginmobile.com/vm/mobileBroadband.do

Re: mobile sim received - never ordered who do i complain to
 

i've been on their website and tried all the 0845 numbers and they just give me the run around and send me to everywhere and when i ask to speak to a superviser it is the usual - too busy or will call back or no supervisor available. Does anyone have a uk local non geographic number for them ? If not i will definitely go to ofcom and complain

Re: mobile sim received - never ordered who do i complain to
 

If you have a Virgin mobile phone you can call 789 but it costs 10p to connect.

Or try here http://www.saynoto0870.com/

Re: mobile sim received - never ordered who do i complain to
 

i dont have a virgin mobile nor do i want one and that is my complaint they sent me things i never ordered

Re: mobile sim received - never ordered who do i complain to
 

Is the a Virgin store near you try the locator on the website as they sell the phones.

Re: mobile sim received - never ordered who do i complain to
 

dont know will go into town tomorrow and see if there is a store and complain and give them the mobile stuff - very underhand of virgin definitely and their phone service is shocking too

Re: mobile sim received - never ordered who do i complain to
 

Try the store locator HERE

They have nothing whatsoever to do with Virginmedia broadband, we just refer customers to them as they are a separate company.;)

Re: mobile sim received - never ordered who do i complain to
 

You're wasting your time trying to call customer services and trying to find a Virgin store because you recieved a SIM card from Virgin? So what.... just throw it in the bin!

Re: mobile sim received - never ordered who do i complain to
 

He says he was invoiced for it.

Re: mobile sim received - never ordered who do i complain to
 

Is there not a reference and phone number on the invoice? Just out of interest, how much is it for?

Duke

Re: mobile sim received - never ordered who do i complain to
 

Perhaps a "friend" ordered it?

Re: mobile sim received - never ordered who do i complain to
 

are these not direct debit only? I would check your bank account to ensure there isnt one set up. Is it a contract sim or a pay as you go sim?

I would have thought it impossible to get a contract sim by accident without all the relevent information