Want to delete an old ntl website, but no longer know any detail
 

Hi All,
About 5 years ago I had an ntl account and created a website for a guitar society. However I have not been with ntl (Virgin) now for some time and have lost all details of the account. The website is completely out of date and is causing confusion. Someone wants to create a new website but the old one will be found by search engins.
I just want the whole site deleted. Does anyone know how I can do this?
Thanks,

Re: Want to delete an old ntl website, but no longer know any detail
 

Hi and welcome to the forum.


Your situation is identical to another recent poster and that thread can be found HERE

Thread moved to Webspace

Re: Want to delete an old ntl website, but no longer know any detail
 

Thanks for the link Kymmy. It seems, looking at this other thread that getting it removed might be nigh on impossible. :(

Re: Want to delete an old ntl website, but no longer know any detail
 

In the end only VM can help.. Do you have you old details (acc number..etc) that you can confirm to VM who you are and that it was your site.. If so then get on the phone to them (probbaly tech support and NOT customer services is the best option

Re: Want to delete an old ntl website, but no longer know any detail
 

Ask Vm to look on their "old" system, they should be able to pull up your old details. They had to do this when they swore blind an email address my mum had been using since the dial up days did not exist. Eventually they found it

Re: Want to delete an old ntl website, but no longer know any detail
 

I dont really have any details any more - just the web site URL - suppose they can look up my home address and things like that. However if no one is paying for it you might think it would be deleted.

Re: Want to delete an old ntl website, but no longer know any detail
 

It seems the account is still live - my wife has stayed with ntl/virgin. She has phoned them and they have reset the password (which I know). I can now login to her email account. I have forgotten how to access the web page however, or maybe it requires different data. Hope someone can point me in the right direction.

Re: Want to delete an old ntl website, but no longer know any detail
 

http://www.virginmedia.com/myvirginmedia/webspace/

;)

Re: Want to delete an old ntl website, but no longer know any detail
 

Thanks Kymmy

Re: Want to delete an old ntl website, but no longer know any detail
 

Still having problems, I dont seem to be able to connect to the NTL Upload server. I think it may be due to being on a wireless router. I downloaded an FTP but dont seem to be able to configure it to work (to connect to NTL), regarless of the username and password aspect.

Re: Want to delete an old ntl website, but no longer know any detail
 

FTP should work fine through wireless (you're initiating the connection not the other way round)

Do you have a software firewall stopping it?

Re: Want to delete an old ntl website, but no longer know any detail
 

Well I tried turning off the firewall and it did not seem to help. I may have some basic setting wrong I suppose.

Re: Want to delete an old ntl website, but no longer know any detail
 

Might be totally wrong here (yep I sometimes do get things wrong) but is VM webspace FTP restricted to VM connections only???

Re: Want to delete an old ntl website, but no longer know any detail
 

That might explain it.