finally VM have discovered a fault with my BB
 

quick synopsis of my problem, quick synopsis, upgraded to 20 MB last Thursday and since then getting average of 4-7 MB per day (used to get 9 when on 10 MB)

all my upstream/downstream levels are excellent and all test conducted via downloading from VM Games site

anyway yesterday VM acknowledged a fault on the UBR and passed it over to network team - what does that mean ? I will be phoning up VM every few days to see status of this fault, as dont want them to sit on it.

by the way awhat SLA do VM work to ?

Re: finally VM have discovered a fault with my BB
 

For modem fault I think it's 5 working days, UBR is likely to be less as it impacts more users but that's an internal SLA.

Re: finally VM have discovered a fault with my BB
 

unless its oversubcription and can take MONTHS!

Re: finally VM have discovered a fault with my BB
 

ahh I see.. I assume VM adhere to the ITIL principles when it comes to upgrading infrastructure and also use Prince2 methodology in terms of poject manage, I expect nothing less from a well organised company like Virgin Media

Re: finally VM have discovered a fault with my BB
 

Nope. Upgrading cable networks is very different from IP networks and can be excruciatingly painful at times.

I trust you are being ironic with the 'well organised' bit ;)

Re: finally VM have discovered a fault with my BB
 

I was being sincere about VM being a well organised company who adhere to industry standards :D

Re: finally VM have discovered a fault with my BB
 

Phew - at least we can suspend other theories for now and hope it stays fine after VM fix it.

Re: finally VM have discovered a fault with my BB
 

*Snigger* If I ever meet a well organised telco / cableco / ISP who adhere to industry standards I'll let you know. They try every so often then realise that nothing gets done doing everything by the book and it soon starts to slack again :)