Have I got all the bits
 

Hi All

UPS have just delivered my new Wireless N Router ready for the 20Mb BB switch on (Am leaving my corporate BT ADSL Service).... but I'm now confused.

I have one of the black V+ boxes
I have opted for self install....

I was told that I would run a cable from the wall into the cable modem. I did say to the chap in Glasgow would I be getting a separate modem - he said yes.

Now all thats come through is the D-link DIR-615 router......with a covering VM letter saying - please find enclosed your NETGEAR (!) Wireless N BB Router

He also said he would ask for a longer cable for the modem to router - I've got the standard 1m ish lead. Lucky I have a few longer ethernet cables.


Are we still using the modem inside the V+ boxes? Should I be expecting a separate cable modem?

Thanks in advance - Pieman

Re: Have I got all the bits
 

You will need a separate modem for your installation. It sounds like they sent a router instead of a modem unless you were expecting that? The V+ has never been used as a modem.

Re: Have I got all the bits
 

Thanks - I thought as much!!!!

They have sent the Router......now lets play hunt the modem! On the phone now,.....

---------- Post added at 14:36 ---------- Previous post was at 14:11 ----------

OK = spoke to CS who said 3 days before I get one!.....he then transferred me to the QuickStart team.....spoke to a very nice young lady there who has checked and found the order only stated BB Router!

Anyway many thanks to Sarah (if you read this) - I should be having the CM delivered tomorrow......

Re: Have I got all the bits
 

Good luck you get it connected up ok. :)

Re: Have I got all the bits
 

Modem turned up today - all connected up - wireless configured - hit the activation page then ......please call us to activate the modem....

Checking the book 8am-10pm............ah well still have the corporate connection for a few more days.......

Re: Have I got all the bits
 

You now need to call Quickstart on 0800 953 9500 to activate your services.

Re: Have I got all the bits
 

yep - will call them when at home later.......

Re: Have I got all the bits
 

All sorted...........

The activation site was very very slow but it was early evening....

Sitting here with the laptop and loads of flashing lights on the Modem & Router so all is good (so far)!!!