no phone service..one week for an engineer!
 

I had no phone service since yesterday morning. They arranged for a engineer to visit next Thursday.

Is this normal?

I think's pretty outrageous - having no phone line for 7 days is extremely inconvenient. I don't think it's fair to be charged monthly line rental and XL fee for this month. Do virgin media offer compensation?

Also how do I complain about this ? I don't have access to a phone at home and don't want to be using my mobile to speak to someone in india who doesn't have a clue!

Re: no phone service..one week for an engineer!
 

You certainly should get credit for the loss of the services for 7 days

http://www.virginmedia.com/myvirginm...t-feedback.php has a complaint form

Re: no phone service..one week for an engineer!
 

Thanks for that :)

Re: no phone service..one week for an engineer!
 

It used to be if your phone line went down you got an engineer within 9 hours. Doesn't seem to happen anymore though.

Re: no phone service..one week for an engineer!
 

All depends on engineer avaliablility though. Faults will generally offer 'First Avaliable' which is exactly what it says

Re: no phone service..one week for an engineer!
 

There seems to be a lot of faults around though in my area alone there have been three area faults this week alone so the engineers are very busy i expect fixing a huge amount of faults

Re: no phone service..one week for an engineer!
 

are they supoosed to acknowledge your complaint ?
I filled in the online complaint page yesterday but haven't heard anything from them.
Is there an email address I can send a complaint to?

Re: no phone service..one week for an engineer!
 

Maybe VM need to put that in their marketing letters I seem to get every week or so?

" Come back to VM for your telephone service and we promise that if you have a dead line it will be repaired quickly, not in nine hours like we used to but in ....... hours "

Even more reason to stay with BT me thinks ;)

Re: no phone service..one week for an engineer!
 

Im not sure about vm, but when i worked for BT they would arrange for all calls to be diverted to your mobile at their cost.