Time to request a new modem?
 

Hi,

So far this morning I have lost connection twice and had to reboot my NTL100 modem, using the 10Mb L service.

Logged on to the modem to check the logs, but mine doesn't have a status log :(

What it does show is :

Downstream Receive Power Level : 3.11 dBmv
Downstream SNR : 34.68 dB
Upstream Transmit Power Level : 50.00 dBmv

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed
(my highlight)

From what I can see, the power/SNR levels are OK (?), but the firmware appears to be old and the 'failed' status worries me?

Should I be asking for a new modem or getting the line checked?

TIA.

Just to clarify, when I lose connection, 'sync', 'rdy' and 'enet' are all solid, 'u/s' is flashing but nowt from the 'd/s' led.

Re: Time to request a new modem?
 

You should try and get a new modem anyway, the ntl:100 is pretty old now. (mine stopped working reliably when the top tier changed to 10Mbit).

It may be losing sync just because it's old. (components tolerances changing etc.)

Re: Time to request a new modem?
 

Well that was easy!
Finally got round to phoning faults when it went again this afternoon.
Nice, friendly lady didn't bother with 'unplug your router', etc, etc - just logged on to the modem, found some errors and ordered a new modem :)
Roll on next week.

Re: Time to request a new modem?
 

how do you check your modem?

Re: Time to request a new modem?
 

model number on the bottom, 100, 150, 200, 250, 255.

Re: Time to request a new modem?
 

Good luck with the new modem, just puzzled as to why she would just replace after looking at our online tools, as any possible problem she saw could manifest itself with the new modem.

If I thought the was an issue I would have sent a engineer to ensure everything was ok first and you would also have had your modem replaced by him.

Re: Time to request a new modem?
 

I'll let you know how I get on with the new one when it arrives next week.

Re: Time to request a new modem?
 

Mine has the software upgrade showing as "failed" too. And I have been having problems with connections. Should I be asking them to change my 120 modem?

Re: Time to request a new modem?
 

You should be looking for a replacement due to the age of the modem and the issues, not the 'failed' status - that's fine, it's because there are no more recent updates.

Re: Time to request a new modem?
 

I called customer services on Monday about my webspace and was asked if anything else was needed whilst on the call. I said my modem was old and could I have a replacement. I had an ntl:100. He looked up my account and said yes I could and it arrived two days later by courier.

www.speedtest.net gave me 9.5Mb/s twice in the last month on the old modem and so far (only a few days) I get consistently 9.8Mb/s with the new. Shame it took 30 minutes on hold to activate the modem!

The problem I have here is that I called up about four months ago about the slow speeds and an engineer visit was booked. VM cancelled that later the same day as problems were reported in the area. The speed went up to 7Mb/s for about a week following that and then returned to its random high/low speed nature.

Long may it stay at 9.8Mb with the new modem.

Re: Time to request a new modem?
 

My modem keeps mysteriously cutting itself off.

Here's my (20mb) speedtest result from just now.

https://www.cableforum.co.uk/images/local/2009/10/1.png