T-Mobile finally does it
 

...and arranged to have a foreign callcenter :grind:

I can't wait to get through to someone with a fake American accent...

http://news.bbc.co.uk/1/hi/scotland/...al/7991496.stm

Re: T-Mobile finally does it
 

T-Mobile are outsourcing EVERYTHING with the goal of being a virtual operator like Virgin Media.

Re: T-Mobile finally does it
 

Re: T-Mobile finally does it
 

This is just a further development as per this thread http://www.cableforum.co.uk/board/10...l-centres.html

T-Mobile are the backbone of Virgin Mobile as well.

Re: T-Mobile finally does it
 

It isn't anything to do with that - Tmobile makes its own decisions independently of VM.

Re: T-Mobile finally does it
 

Well its just on a similar theme and probably the same call centre.

Re: T-Mobile finally does it
 

That's quite a supposition.

Re: T-Mobile finally does it
 

Maybe it is me being suspicious but would be interesting to know who is dealing with both the T- Mobile contract and the Virgin contract.

Re: T-Mobile finally does it
 

Thats why I'm out of a job as it's being transfered to Belgium :(

Re: T-Mobile finally does it
 

Conversely I was told by an orange CSR that the Orange callcenters are being brought back into the UK, certainly I haven't had an overseas operator for quite some time now when I phone in.

Re: T-Mobile finally does it
 

Forget it,Orange are going to continue using foreign call centres for Pay As You Go.

Maybe Virgin Media should quit using T-Mobile and start leasing someone elses network. I know, what about 3! Then Virgin would have better 3G services to offer.

Re: T-Mobile finally does it
 

O2 will be the next ones to outsource their operations to an overseas call centre. Some job losses are already being discussed for the Leeds and Norwich centres.