Outages in Bristol (BS7)
 

Hi,

For the last 3 weeks or so I have been getting intermittent outages when surfing. It only lasts for a second or so, and on refreshing the web page immedialely, everything is fine again.

I use Firefox 3.08 (just upgraded a couple of days ago and problem still occurs).

Here is the error message I get:

"Connection Interrupted
The document contains no data.
The network link was interrupted while negotiating a connection. Please try again."

I also use Kaspersky Internet Security 2009 and am not aware of any system or hardware changes that may have caused this to start happening.

Can anyone help please?

Re: Outages in Bristol (BS7)
 

Are you connected directly to the modem? If not, please check that the problem exists while connected directly.

We also need your power levels from your modem config files (http://192.168.100.1)

Re: Outages in Bristol (BS7)
 

I am directly connected to the modem from my PC via the Ethernet cable.
Modem Config. is as follows:

Name: WebSTAR EPC2100R2
Modem Serial Number:213888438
Cable Modem MAC Address: 00:1c:ea:69:d6:04
Hardware Version: 2.1
Software Version: v2.0.2r1256-060303
Receive Power Level: 11.1 dBmV
Transmit Power Level: 39.5 dBmV
Cable Modem Status: Operational
Downstream Status: Operational
Channel ID: 30
Downstream Frequency: 299000000 Hz
Modulation:256QAM
Bit Rate: 20480000 bits/sec
Power Level: 11.0 dBmV
Signal to Noise Ratio: 40.3 dB
Upstream Status: Operational
Channel ID: 4
Upstream Frequency: 25800000 Hz
Modulation:16QAM
Bit Rate: 768000 bits/sec
Power Level: 39.5 dBmV
Cable Modem Status: Operational
Time Since Last Reset: 5 days 23h:52m:31s
Configuration File:
Cable Modem Certificate: Installed