Being sent new type Modem?
 

20 Meg broadband that I am on has been going slower and slower and now stuck at 400kbps. They have told me I need a new type modem, current one is the silver Ambit unit and is not compatible with the XL package they say.
Should receive it in a day or so but just wondered what they are on about.
Been getting 20Meg with this modem so whats changed?

Confused:confused:

Re: Being sent new type Modem?
 

I think they're moving the 20Mb onto a different docsis standard so some of the older modems are being replaced.

Re: Being sent new type Modem?
 

You might get a small black Ambit 256 Thread here

We had our silver one swapped a while back.

Re: Being sent new type Modem?
 

Sounds like they are telling the truth for once then!!
My boy is not happy without Call of Duty 5 :mad:

Thanks for the advice.

Re: Being sent new type Modem?
 

The is a flash screen comes up on certain 20Mb accounts which tells us to replace the modem so nothing wrong with what the agent told you.

Re: Being sent new type Modem?
 

I have been on 20mg for at least 4 months in essex, uk.
It started brilliant with d/l speeds of approx 1.5mb per sec.
Now i'm lucky to get 400kb/s which i used to get faster on bt 8meg.
I have the small black Ambit 256 modem, i understand t/m but it's at all hours it maxes about 400kb/s.
I regularly speed test and says d/l is usually between 18000 and 19500, and u/l speed at about 700, which i think is brilliant, however when downloading, it maxes about 400kb/s, and upload no faster than about 70-80.
If i had hair i'd pull it out.
Any suggestions gratefully received, thanks in advance.

Re: Being sent new type Modem?
 

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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Re: Being sent new type Modem?
 

Or try tcpoptimiser: http://www.speedguide.net/downloads.php

Re: Being sent new type Modem?
 

Thanks for your speedy reply, here is what i got from the link:



Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address :
Serial Number :
Boot Code Version : 1.1.2c
Software Version : 2.111.1001
Hardware Version : 1.9

Re: Being sent new type Modem?
 

Look down the left hand side and click on Downstream and copy the info then do the same for Upstream but ignore the upstream burst.

Re: Being sent new type Modem?
 

Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.9 dBmV
Downstream SNR : 39.4 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 53.5 dBmV
Upstream Mini-Slot Size : 2

Re: Being sent new type Modem?
 

Your power levels look quite normal Upstream may be a bit high but not outside normal operating parameters.

You will probably need to call Tech Support and they will be able to see if the are any issues on the uBR that you are connected to.

Re: Being sent new type Modem?
 

How are you downloading? Torrents, megaupload, newsgroups, email, normal sites?
What are you downloading with? Browser, download manager, torrent software?
Do you connect through a router?

Re: Being sent new type Modem?
 

New little black modem arrived yesterday and speed back up to 20Meg. Thanks everyone!!!