Problems in Lincoln
 

Over the last 24hrs my net access has been slow, but for the afternoon and it was ok but has gone slow again

I am in Lincoln/Lincolnshire and wonder if anyone else had any problem.
There is nothing on the status, but when I spoke with someone this morning they told me it was a network problem.
I was also wondering if anyone knows what going on.

My levels are:
Downstream Receive Power Level: 8.2 dBmV
Downstream SNR: 42.1 dB
Upstream transmit Power Level: 48.0 dBmV

Re: Problems in Lincoln
 

I am in Lincoln as well and everything has been alright for the most part. I downloaded some stuff from torrents this morning and had no problem pulling 1.5mb/sec. The only thing i did notice is that when i used the newsgroups my speed kept dieing to 30k/sec all morning. It went up to 600k/sec early afternoon and then back to normal (2.2mb/sec). Apart from the newsgroups it has been fine all day for downloading and gaming.

This is my first post although I have been reading stuff in this forum for years. I just want to add that despite problems people have with their connections all the time with speed and reliability, I have always had ntl's/vm's top BB package and i have always been able to get my max speed. I guess I am one of the lucky ones and live in the right area :) The only thing I am always happy to moan about is their tech support. I end up ringing them once a year when my connection dies and instead of just saying that they are either doing maintenance or have a problem, the muppets on the phone tell me that it is my pc at fault. In the end I give up arguing with them and give them a couple of hours to fix the problem and everyone is happy.

Apart from that slight niggle, I am a happy customer (waiting to be stm free on 50mbit)

---------- Post added at 02:01 ---------- Previous post was at 01:56 ----------

Btw, my levels for my modem are nearly exactly the same as yours so i don't think anything is wrong with yours. My modem has always worked alright and I have always been able to get my max speed.

Re: Problems in Lincoln
 

Got a tech coming out today to fix it.
The person on the phone said something about something being to low or was it to high it one of them

Re: Problems in Lincoln
 

lol, send them round to me when you are done the because it means i am screwed as well :)

These are my levels:

Downstream Receive Power: 7.2
Downstream SNR: 42.5
Upsream Receive Power: 45

Although they are bit high compared to other peoples it is because we are using the 256QAM modulation.

As I said, my modem and speeds have always been 100% so i don't think the dude coming round is going to fix your problem.

Re: Problems in Lincoln
 

Those power levels are fine.

Re: Problems in Lincoln
 

He just been round and changed the modem it seems fine now.
From a 250 to a 256.
Time will tell if it fixed

These are the readings on the new modem
Downstream Receive Power Level: 8.4 dBmV
Downstream SNR: 41.5 dB
Upstream transmit Power Level: 48.0 dBmV

Nearly the same as the old modem

Re: Problems in Lincoln
 

I have got a 256 as well. I am all for the "if it ain't broken don't fix it" mentality but i had to upgrade my modem when we switched to 20mbit. I started off with a Terayon 210 many moons ago and from what i had read it was supposed to be able to handle up to 37mbit but when my connection was upgraded and i still didnt get anything over 10mbit i thought i would change my modem before i started moaning a them. I have seen in other threads that people have been laughing about doing upgrades through their website instead of rining up but i did mine through the website and it worked out fine. I clicked on my old modem to tell them what i had at the time and it suggested it needed upgrading and they sent me a new one a couple of days later and it worked like a charm.