Extending Recordings
 

Yesterday I called Virgin to ask them ho to extend my TV recordings (I couldn't find it for some reason).

I have no idea what the guy an the phone thought my problem was but he seemed to want to send a signal to my box and get me to restart! I think I managed to convince him otherwise and he eventually talked me through the menu options (although he got it wrong and I managed to work it out for myself loosely based on what he was telling me!)

Anyway, after extending the recording for 10 minutes after the program has finished, I was quite disappointed to find that the last 10 minutes of Top Gear didn't record last night. WHY????

With SKY+, there were a couple of programs that we missed the end of, but with Virgin the problem seems ten fold...

Do I need to do anything else (like restarting the box) for the extended recordings to work?

Fortunately we caught up with I-player, but there are some things that I couldn't - films recorded for the kids that we would have liked to keep - ruined by so much being lost....

Why is it so difficult?

Re: Extending Recordings
 

Sorry never had this problem. Stupid question did it "save" the manual record. I always check that it has. Seem to remember at least once it went to auto with out any slack

Re: Extending Recordings
 

Sorry, I don't understand what you mean about saving the manual record?

Re: Extending Recordings
 

May be it would be worth checking that you are setting your manual recording correctly. The V+ manual, link to copy below, sets the procedure out on page 7 of 12.

http://www.virginmedia.com/customers/pdf/V+Manual.pdf

Re: Extending Recordings
 

i have found it takes about 2 weeks before the settigns pick up right and series record dnt always work and if you have two things or 3 things over lapping it will nto extend

Re: Extending Recordings
 

Why would a config setting take 2 weeks to take effect? Surely something like that should be instant??? I would understand if a reboot would be required, but not a 2 week delay!

I'm not setting up manual recordings. I am trying to extend all of my program recordings.

Re: Extending Recordings
 

Were the recordings set before you changed the extend recordings configuration or are they series link that was made before you made the changes?

Re: Extending Recordings
 

If I remember right it is in the V+ settings page you can add a early start and late finish to all recordings. I think it only works for new recordings so existing series links will not be affected. You will have to delete the series and then add it back in.

It will also effect the ability to recording multiple programs at the same time

1: BBC1 9pm - 10pm
2: ITV3 9pm - 10pm
3: CH5 10pm - 11pm

1 and 2 will record OK number 3 would not record if you have set the V+ box to record with a late finish i.e 1 + 2 will actually record to 10:01 for example so recording 3 will fail as it will clash.

HTH

JJ

Re: Extending Recordings
 

Probably a series link made before the changes. The wife set it up so not sure when it was done. Still, I would expect the changes to be across the board...

Re: Extending Recordings
 

I would have expected it too but it might be worth setting the series link up again. ;)

Re: Extending Recordings
 

I'll do that - but only for recordings I know to be effected :) I don't want to have to go through everything :)

Thanks

Re: Extending Recordings
 

i am only posting previous experainc of the problem you are saying about i cant say why software bug i say but virign wotn accept it

Re: Extending Recordings
 

I suspect that it is related to it only taking effect for new recordings.

Thank you anyway :)