Plus and Minus
 

This aint really a moan just a little head scratch.

Last week my modem powerpack started smoking from the little vents on the top and the power died to the modem as you would expect, anyway, I rang them up and got a lady that was very very hard to understand and I told her the problem.

It started the normal way 'please turn off your antivirus firewall etc, err hang on love I said 'it's not the modem thats faulty its the power supply can you please send me a new one :) and I will just plug it in and jobs a gud un.

Nope she said we don't just do power supplies, I will send you a new modem with a new power supply, hmmm oddd me thinks but ok.

2 days later I get a parcel with two separate boxes in it, one had the modem and one had the power pack, and a letter saying we don't want the old one back you may dispose of it responsibly... why couldn't they just send the powerpack? and no I havn't used the new modem, it just seems a waste of money and now there is a new untouched modem waiting to be fed into the system of iffyness if I was that way inclined !!

Can't fault the delivery time though lol.

Re: Plus and Minus
 

It does seem to be a waste of postage but presumably the 2 items are already parcelled together and not itemized separately on the CS screens. Separating them would possibly envolve even more expense. :shrug:

Re: Plus and Minus
 

We do not send out replacement powerpacks because of the amount of different modems that have been supplied over the years, I make it around 14 different modems, so it is simpler to just send out a replacement modem.

What modem have you got connected at present as you will have received a brand new Ambit 256 which if you have an earlier model then l would advise you to call Quickstart on 0800 953 9500 and get the new one activated and make use of the upgrade.

Re: Plus and Minus
 

There is a difference in power packs between the ntl (Ambit) modem models. The older 250 model takes 10V @ 1A, the 256 takes 10V @ 1.2A. I thought the newer model would be more efficient if I'm honest! :D

Re: Plus and Minus
 

It's a new 256 that I am using, I have only had it 3 months as I explained to the lady on the phone, am I ok just to use the powerpack with it and not bother activating the one just sent?

Re: Plus and Minus
 

As said before Virgin dont send replacement powerpacks they just send new modems

Re: Plus and Minus
 

Well you have a spare 256, it is just te way they are sent out.;)