More 20 Mb trouble
 

Over the last 2 Months my daytime speeds have got slower and slower! ok so I know that a web based speed test is only an Indication but previously I would get between 10 - 18 Mb During the day but for the past 2 months this has decreased to an average now of only between 1.5 - 2 Mb!!!

Rerun test at 02.00 - 05.00 and I get 20 Mb and higher.

Yesterday Eve was the worst below 1 Mb ( upload is Fine and always has been .680 - .780 Mbs.

Having spent over an Hour on phone to India!! ( call centre) he told me that my area is over subscribed!!!!!

Now waiting for an Engineer ( What the **** can he do?)

So much for "Very Impressive Package"!!! :mad::mad::mad::td:

Re: More 20 Mb trouble
 

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me, thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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Re: More 20 Mb trouble
 

Modem NTL 255
Model No:- E08C007

Downstream Receive Power Level : -6.5 dBmV
Downstream SNR : 33.7 dB
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

Engineer has just been and checked Signal Levels and says they are fine and must be a network issue at Barnet.

Re: More 20 Mb trouble
 

Well get him back again, your downstream is too low and could be causing problems. It should be as close to 0 as possible. The limits are +/-8dBmV but some areas don't like being at the outer limits and get stability and speed problems.

Re: More 20 Mb trouble
 

depends what area he is if he's ex-ntl then yes its little too high and if he is ex-telewest its fine

Re: More 20 Mb trouble
 

I utilise a Haringey UBR and found about a TX fault with the one I connect to. This fault was raised internally within VM in July but nothing mentioned by VM publically. I found out when complaining in August about steady reductions in bandwidth. I am getting download speeds of between 20 kilobytes to 400 kilobytes per second on a 20 megabit connection. I should get around 1.6 to 1.7 megabytes per second going by past experience.

After a bit of back and forth, the fault will not be fixed until November (UBR's are expensive to replace) and I am getting £27 per month discount from my cable bill. Fair play to VM for offering this. However, if I hadn't complained and kicked up a fuss, I wouldn't have been passed onto a "Customer Concern" rep (read: retention).

Moral of the story is - moan like nympho with tourettes syndrome. Make sure you get put through to "Customer Concern" if the helldesk doesn't sort you out. I found that complaining online via VM's website got a better response and I didn't have to spend hours in a call queue.

Edit: This ticket was raised this afternoon, would this affect Barnet? http://status-cable.virginmedia.com/...?ticket=828480

Edit 2: VM are currently carrying out UBR capacity upgrades. Check here http://status-cable.virginmedia.com/...maintenance.do to see if maintenance has affected your service - could be a clue.

Good luck.

Re: More 20 Mb trouble
 

My problem has Been Confirmed ( I already new ) By what i know is not the most accurate method 1/2 hourly speed test for a total of 20 hours!
Drastic over utilisation of my node! My UBR ( cpc3-barn5-0-0-cust680.brnt.cable.ntl.com ) is not due for upgrade until December 23rd. 2008 I hope!
so therefore 50 Mb roll out for this cannot take place until after the UBR Upgrade.

Re: More 20 Mb trouble
 

50Mb is using DOCSIS 3.0 so doesnt matter if your ubr has been upgraded, as the DOCSIS 3.0 is a different kind of upgrade

Re: More 20 Mb trouble
 

WOW its just taken 3Hours 37 Minutes to Download a 157Mb File

Bring Back Dial Up

Re: More 20 Mb trouble
 

Where was you downloading your file from?

Re: More 20 Mb trouble
 

The reason your area is oversubscribed could be due to a lot of people taking up the latest offers.
http://allyours.virginmedia.com/html...t/bb_deal.html

Full details towards the bottom of the page.
Come one, come all. :erm:

Re: More 20 Mb trouble
 

http://linkscorner.org/courses/index.php

Sorry for delay but it took me 1 min 13 seconds to get here