Cable Forum - BT worrying letters

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Gary L

15-10-2008 21:33

BT worrying letters

BT Broadband are sending letters to those who have migrated to another
ISP.
You'd be forgiven for thinking that it's to scare you not to move :)

Quote:

Warning : your BT Total Broadband service on (TELEPHONE NUMBER) will be ceased on 10/10/2008

We are writing to let you know that the BT phone line carrying your broadband service is being cancelled. If your BT phone line is disconnected, you will not be able to use your broadband service.
There are a number of reasons why your BT phone line is being disconnected such as: moving your connection to a different service provider, moving premises or non-payment of the telephone bill

General Angel

15-10-2008 21:45

Re: BT worrying letters

Surely you can still use the line for phone calls if you don't switch your phone to cable?

Sir John Luke

15-10-2008 21:47

Re: BT worrying letters

Quote:

Originally Posted by General Angel (Post 34654729)

Surely you can still use the line for phone calls if you don't switch your phone to cable?

Exactly. That's why there's NO excuse for BT sending these letters.

Zee	15-10-2008 22:16

Re: BT worrying letters

Good. Let them cancel people telephone line, people are being driven away from BT for a number of reasons, now they are getting rid of customers because they dont want their broadband.

Their loss.

whydoIneedatech

15-10-2008 22:38

Re: BT worrying letters

Is this not aimed at people who had a second incoming phoneline installed purely for BT broadband.

Gary L

15-10-2008 22:44

Re: BT worrying letters

Quote:

I have just transferred my ISP service away from BT. My phone service remains with BT as before.
Today, I received an automatically generated letter from "BT Total Broadband Team".

The letter seems to imply that you will lose the voice line.

http://www.beta.bt.com/bta/forums/th...?threadID=6942

dilli-theclaw

15-10-2008 22:48

Re: BT worrying letters

So I have a BT line - just for my virgin adsl and I have unlimited calls via virgin on it.

Am I supposed to be worried or what?

Gary L

15-10-2008 23:00

Re: BT worrying letters

Quote:

Originally Posted by Jefferson T (Post 34654802)

So I have a BT line - just for my virgin adsl and I have unlimited calls via virgin on it.

Am I supposed to be worried or what?

I think the letter is for someone who had a BT line and was using BT as an ISP. who then migrated to another ISP using the same BT line.
it's supposed to mean that your connection used for BT broadband has been cancelled. (which you know, and this is just a confirmation of that)

but it's worded almost as if it's to scare you into changing your mind as it sounds like the line (both voice and broadband) is being disconnected by BT for you changing ISP.

scrotnig

15-10-2008 23:14

Re: BT worrying letters

BT were caught doing this in 2005 and were stopped from doing it. I'm surprised they have been allowed to use these sort of scare tactics again.

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