Internet cutting out
 

Hi,

I haven't had time to phone VM Faults but has anyone else been experiencing intermittent cut-outs on their broadband today?

It seems to be fine for an hour or maybe more, and then it will cut off for about 1-2 minutes then come back to life.

Re: Internet cutting out
 

Are there any reported issues in your region? You can check "service status" at the bottom of this page.

All's OK in my neck of the woods!

Re: Internet cutting out
 

Hi,

Nope - no reported issues on there.

And I've rebooted the equipment and doesn't make a difference.

I guess I'll need to phone them if it doesn't fix itself tonight.

Thanks for the reply anyway.

Re: Internet cutting out
 

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

What I want you to post is the Downstream and the Upstream plus what model the modem is for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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Re: Internet cutting out
 

I am having the same problem.

Motorola 3100

Downstream Value
Frequency 330750000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 4 dBmV


Upstream Value
Channel ID 4
Frequency 37504000 Hz Ranged
Power Level 33 dBmV

Re: Internet cutting out
 

i have been having internet cutting out for weeks (just 5 mins at a time), and i have now after numerious calls to VM, decided to register and hope someoen can help

Today i have lost the net at 14:05 - 14:35 - 15:00 so far
No reported service problems

Downstream Receive Power Level : 3.2 dBmV
Downstream SNR : 36.0 dB

Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream transmit Power Level : 48.0 dBmV


I have the Black Virgin Media small Modem (cant rmember the name)

Re: Internet cutting out
 

Downstream Frequency is wrong, should be 331000000.
Also, if you're on 10Mb, the 3100 can't handle it, needs replaced.
A call to tech support will sort this for you.

Re: Internet cutting out
 

it just dropped for me again at 15:43

i checked my Router, and its dropped connection again, even tho the green ready and sync lights are on, im puzzled as to why i lose net ever now and then.

i have 1 PC (wired) 1 laptop (wireless) 1 PS3 (wired), all lose connection, i have swapped the router, and still get the issue.

internal network is fine, i have now got the supplied VM router connected, i have even changed the cable.

--edit..

i was upgraded to 10meg from 2meg(on for 1.5 years no prob), now im getting issues, it started with VM accidentally cutting us off by accident, then had issues ever since.. no one at VM cs seems to help.

Re: Internet cutting out
 

Post your power levels from your config pages of your modem.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

What I want you to post is the Downstream and the Upstream power levels and the SNR.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

Re: Internet cutting out
 

see below for previous post above, i cant find the SNR for the up

Downstream Frequency : 403000000 Hz

Re: Internet cutting out
 

I've had random cut outs all weekend for about 10 seconds at a time but no issues in my area according to vm status page (Essex).

truey2k

Re: Internet cutting out
 

Are you on a router if so have you tried a direct connection if possible.

What do the lights on the modem do when the disconnection happens, do the light sequence change or any go out.

Re: Internet cutting out
 

i've had the same, i'm from essex too. maybe a fault in this area. have you phoned up ???

Re: Internet cutting out
 

i havnt tried a direct connection yet, but i have tried 2 different routers, and both have the same issue, the lights on the modem stay on (ready on, sync on), but when i get disconnected i cannot get the router to renew IP, or get an internet connection.

i will try a direct connection when i can, it difficult atm with multiple users needing access.


thanks

---------- Post added at 20:04 ---------- Previous post was at 20:00 ----------

actually, just as i posted that, i lost connection again, and the modem Ready light was flashing.

Re: Internet cutting out
 

i've been getting the same problem for months and all they say is that there are no problems in my area.i do keep checking in here to see of any problems but there never are so assumed that they might be right for once.sometimes i can go weeks with no problems then they start up again.in the past when i've rung them they say 'if you have problems then don't do anything but ring us straight away'.by the time you get to speak to somebody you have the connection back and 9/10 the sync and ready lights are solid-they say it isn't a problem if they're on.