TW1 Fault
 

Hello darlings,

Anyone in TW1 seeing issues with their broadbandings?

In my case it's not hard to find the issue from modem stats:

Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec

Downstream SNR : 26.6 dB

Anyone else?

Intermittent interactive for a few days after install, broadband fault, all within 4 weeks, I cannot say I'm overly amused.

---------- Post added at 13:25 ---------- Previous post was at 13:15 ----------

Just posted on newsgroups will see what they say.

Hi support,

Seems to be an SNR issue either in my area or a fault on my drop:

Downstream channel ID = 2
Downstream channel frequency = 331000000 Hz
Downstream received signal power = 2.5 dBmV
Upstream channel ID = 2
Upstream channel frequency = 22200000 Hz
QoS max upstream bandwidth = 768000 bps
QoS max downstream bandwidth = 20480000 bps
SigQu: Signal to Noise Ratio = 26.2 dB
Cable modem status = Operational
Upstream transmit signal power = 48.0 dBmV

Following taken less than 5 secs apart:

SigQu: received without error = 3342168328 codewords
SigQu: correctable errors = 1427 codewords
SigQu: uncorrectable errors = 2035 codewords

SigQu: received without error = 3342650951 codewords
SigQu: correctable errors = 4270 codewords
SigQu: uncorrectable errors = 4014 codewords

One a bit later:

SigQu: received without error = 3345720391 codewords
SigQu: correctable errors = 23865 codewords
SigQu: uncorrectable errors = 16254 codewords

Errors continuing to increment at a rate of knots.

Could you please pick this up. If it's just that downstream and there's another one feeding the node could you bump me to that one mebbe?

Internet is very, very slow due to the low SNR causing packet loss.

---------- Post added at 13:40 ---------- Previous post was at 13:25 ----------

Just like that all is fine again.

Downstream SNR : 41.2 dB

Re: TW1 Fault
 

l am glad someone has brought this subject up, l am in TW7 just up the road, and my broadband is terrible, and yet it is supposed to be top quality, what a load of tosh, l could make a cup of tea quicker.

Re: TW1 Fault
 

A lot of resegmenting going on and you know what issues that can cause.

Re: TW1 Fault
 

Wasn't a reseg it was fine in the morning and they should ensure network is properly lined up after an optical split.

'Should' ;)

Re: TW1 Fault
 

The engineers are playing with you:p:

Re: TW1 Fault
 

Oh I know what was wrong, no-one playing just someone screwing up :)

Re: TW1 Fault
 

Same thing isn't it in your book:p:

Re: TW1 Fault
 

Its been dreadful for the past month in TW1... something to do with a UBR issue. Many promised resolutions, all of the unkept