Pathetic excuse.
 

Andy Antilles at tech support says they are not telling anyone who requests if they are STMd and when it started anymore, with the lame excuse of them checking puts an unnecesary load on their servers.

What they really mean is you might be STMd because of too much load on the UBR you are on, and you now have no way of complaining about it.

Re: Pathetic excuse.
 

Wrong again Gary. The command used to query the uBR to give you the start and end time of STM puts load on the uBR.
Go download netlimiter or some other such tool.

Re: Pathetic excuse.
 

That's their excuse too.

Re: Pathetic excuse.
 

where is your evidence it doesnt put any load on a ubr?

Re: Pathetic excuse.
 

As with Andy Antilles, I also work for VM.
We are right, you however, are guessing.

Re: Pathetic excuse.
 

If I were to call tech support will they still say that they can't tell me why I have been STMd when I don't think I should be?
There is on average about 5 to 8 requests in any 24hr period where someone will be asking if they are STMd, and want to confirm whether it is that or a fault.

Using this excuse now means that nobody will be told now.

Re: Pathetic excuse.
 

You seem to be confusing "reason" with "excuse" (imho).

Not like you not to give VM the benefit of the doubt. ;)

Re: Pathetic excuse.
 

Andy says newsgroups are only usually used for either downloading of illegal content, XXX content or arguing between other newsgroups users and boosting peoples ego.

which one you into? :)

Re: Pathetic excuse.
 

Correct Gary, tech support would not be able to tell you, first line do not have uBR access.

So those bright buttons that use newsgroups can't/won't download an application that will monitor their usage. Which in turn they can use as hard evidence to show they/you are being STM'd unfairly? Laughable.

And again........ Not an excuse.

Whats your beef with VM Gary, come on?

Re: Pathetic excuse.
 

So what you're saying is that upto 8 requests a day for this information is too much. and it's the customers responsibility to challenge being unfairly STMd without the help and evidence provided from the technical support of their own ISP. if they want to challenge it they have to provide their own evidence.

Re: Pathetic excuse.
 

You should have at least something to start your claim with.
I see this day in and day out Gary, only to prove that the user has downloaded/uploaded their limit and hit STM.

Re: Pathetic excuse.
 

Well I see it day in day out where the user hasn't downloaded/uploaded their limit, and is even discovering a fault as a result of checking with tech support.
It has been acknowledged before that STM has been activated on users accounts as a result of a fault with the system.

This will now be swept under the carpet along with the forthcoming results of the fault investigation.

Re: Pathetic excuse.
 

Evidence of these claims made by others, day in and day out. If you please...

Re: Pathetic excuse.
 

Here you go mate, you'll find some in all the following places.
Do you think you'll get them to change their mind about not checking for the customer?

virginmedia.support.broadband.cable
virginmedia.feedback
http://www.digitalspy.co.uk/forums/forumdisplay.php?f=7
http://www.digitalspy.co.uk/forums/f...splay.php?f=75
http://www.cableforum.co.uk/board/12/

Re: Pathetic excuse.
 

I just see links to forums, not threads with evidence.