I have to pay for a wireless router that is free to new customers?
 

Just been checking out the VM web site and it looks like I have to pay for a wireless router if I want one (on XL), but if I'm a new customer it's free?

Is that right? Seems like a bit of an insult!

Re: I have to pay for a wireless router that is free to new customers?
 

Yes it is correct that existing customers have to pay £40, but you do get full Tech Support for your router, because if you buy a 3rd party router and call in with a fault relating to your 3rd party router all they will do is give you a support number to call for it.;)

Re: I have to pay for a wireless router that is free to new customers?
 

How is that equitable?

Re: I have to pay for a wireless router that is free to new customers?
 

The only way to get VM attention is to go for disconection and see the reaction i got my monthly bill down from £40 to £27.
Try it you have nothing to lose:)

Re: I have to pay for a wireless router that is free to new customers?
 

Its not but to get a reaction phone up and complain on 150 and wait for the thinking of leaving us option.

I was just pointing out the pros as the cons are actually having to pay for it.:shocked:

Re: I have to pay for a wireless router that is free to new customers?
 

Well I appreciate that VM do provide free upgrades to to their BB from time to time(though speaking as a loyal customer on 2MB I'm wondering IF we will ever get any equity in future) I sometimes think they should put the loyalty of their long term customers more to the forefront.

Some sort of loyalty bonus accrued after so many years custom perhaps... :shrug:

Re: I have to pay for a wireless router that is free to new customers?
 

The only bonus I ever remember getting was a free upgrade from 512kb to 2meg.

Re: I have to pay for a wireless router that is free to new customers?
 

I dont get the whole loyalty thing why should you get free stuff just because you have paid the company for a few years for the service they have provided you with, any ways the router retails around £50 - £60 so your saving money already.

Re: I have to pay for a wireless router that is free to new customers?
 

PC World £24.99 if you order online for instore pickup.

http://www.pcworld.co.uk/martprd/sto...&category_oid=

Re: I have to pay for a wireless router that is free to new customers?
 

smart ass lol

Re: I have to pay for a wireless router that is free to new customers?
 

Or Amazon £29.98 inc delivery

Re: I have to pay for a wireless router that is free to new customers?
 

I thought the router remained the property of virginmedia, so how are you saving money?

Re: I have to pay for a wireless router that is free to new customers?
 

I will phone them up and demand one. The cheek of it! Making loyal customers pay. I was thinking of getting Be installed to see what sort of speed I get anyway, I'm that fed up with VM. The traffic shaping is really starting to annoy me.

Can the VM router be set up as just an access point? I already have a wired router that I'm happy with and which is undoubtedly 100x better than the VM one. I just want wifi too...

Re: I have to pay for a wireless router that is free to new customers?
 

I understand the frustration of existing customers about the router being chargeable. Hopefully they will bring back the existing customer offer soon.

The VM router cannot be altered to anything more or less then it is. So no reflashing of the firmware, no changing it to an access point only etc.

Re: I have to pay for a wireless router that is free to new customers?
 

They sent me one, I didnt have to pay. They said they had a lot to give away free.