£40 charge for wireless modem!
 

I called VM today regarding the wireless router they are offering new customers .... FREE if they take out a certain package. We are currently on VIP package and were told it's £40.

Do i call back and demand i get it free, or do i pay?

Anyone else had this problem, if so how did you get round it?

Re: £40 charge for wireless modem!
 

u can only get a free router by taking out L or XL broadband

Re: £40 charge for wireless modem!
 

oh i see, we already have XL broadband, so i presume that being existing customers we have to pay.

seems a bit pants, will just keep my current modem!

Re: £40 charge for wireless modem!
 

The router they supply is not a replacement Modem-router anyway, it is just a router that connects to your current modem.

Re: £40 charge for wireless modem!
 

ahhh i see, not worth it then. thanks for the info.

Re: £40 charge for wireless modem!
 

Depends what you intend to do with it

Re: £40 charge for wireless modem!
 

I definatly wouldnt pay 40 quid for a netgear.. i wouldnt pay a 5er for it.. infact i just gave mine away with the amount of hastle i had with it..

disconnections even WIRED to the router...
I now have a linksys and dont have any issues..
if you are concidering a router
get the Linksys WRT54G (Or GS)

Re: £40 charge for wireless modem!
 

I second that, the Linksys is indeed a quality piece of kit :)

Re: £40 charge for wireless modem!
 

The £40 charge is for Tech Support as Virgin do not support 3rd party routers, and people do appreciate that they can call up and be offered support for their router they received from Virgin.;)

Re: £40 charge for wireless modem!
 

Or GR :)

Re: £40 charge for wireless modem!
 

when i signed up for XL BB ,XL TV , phone i was to get a router but it never arrived after 5 attemps to get one i gave up.

Re: £40 charge for wireless modem!
 

XL customers dont have to pay for the wireless router,its just that because of the demand from new customers for the L and XL broadband (which warrants a free router) the free offer to existing customers has been put on hold :(

Re: £40 charge for wireless modem!
 

Get the linksys WRT150N its got cookie filtering on it, it plays havoc on the phorm websites as their cookies don't work. In fact it blocks all tracking cookies from sending any feedback to any site.

Re: £40 charge for wireless modem!
 

So until they un-hold it XL customers DO have to pay

Re: £40 charge for wireless modem!
 

Or GL :D