Cable Forum - Happy yet annoyed and confused-VIRGIN ARE USELESS!!

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- - Happy yet annoyed and confused-VIRGIN ARE USELESS!! (https://www.cableforum.uk/board/showthread.php?t=33637723)

Happy yet annoyed and confused-VIRGIN ARE USELESS!!

After having intermittent connection problems since June I have been in contact with Virgin Media about the issues and generally phone once per week.
My initial call led me to suspect a fault with my own hardware and connection setup and I therefore established a direct connection with three of my computers and the modem (not at the same time :P), rebooted my modem, tried a new Ethernet cable and other possible solutions which I could think up. Unsurprisingly, these changes brought no end to my problem.

My next step was to, yet again, call Virgin Media and go through the same procedures as I previously did and yet again I was assured that Virgin Media had no problem their end. So, after one month of intermittent connection problems, I was told once more that it was a problem my end. I then took myself and my perplexed brain to Google, here and various other places which could shed some light on my issue.

Yet again any attempts which I made to solve the issue were, quite frankly, useless,- nothing could be done here by myself- to rectify the issue.

More recently I called and managed to get through to a few chaps based somewhere within the UK,- and after the usual tests and rebooting I was finally made aware that another 29 people were experiencing the same thing problem. Apparently since June and Virgin were resolving the issue and it should be sorted within 2 weeks. I was then given a ticket number of "731564". Now I was satisfied and thankful that my problem was finally being recognised- or so I thought.

This evening I called Virgin and got through to, India and presented them with my account number and fault number only to be told that the problem was resolved. I then explained that my service is still not usable and when it is its slow. After 30 minutes I was cut off...fantastic! Again, I redialled and got through to India; I read out my account number and ticket number and problem and the phone went quiet- so after 10 minutes of no speaking I said "hello" and was reassured that he was still there. To my surprise he was still reading about the issue some twenty minutes later and had no spoken since I asked, again, if he was still there! After roughly thirty minutes the line went dead and I heard "the other person has cleared".

Now, confused and perplexed I made one final attempt this is when it gets interesting. Damien, based somewhere within the UK informed me that the ticket number is old (what, i was issued it last week) and infact the case was still open/"assigned" (what, India told me it was "resolved"). He then told me that the case had not been updated for weeks and no further comments were made on it!!! I was then told that he had no idea what was happening and informed me that, hopefully, something would happen soon- either upgrades or a "re-segmentation?" Apparently this area is suffering from a high "TX load". This was good, atleast he was honest and helpful so many thanks to him!!!

SO....

WHY WAS I TOLD TIME AND TIME AGAIN THAT IT WAS MY HARDWARE AND NOT VIRGIN.
WHY DID INDIA TELL ME THE CASE WAS RESOLVED WHEN IT WAS NOT.
WHY WAS I CUT OFF TWICE.
WHY WAS I NOT TOLD, BY SOMEONE IN INDIA, WHAT HE WAS DOING WHEN HE SEEMINGLY PLACED THE PHONE ON THE DESK FOR TWENTY MINITES?
WHY HAS THE CASE NOT BEEN UPDATED FOR WEEKS WHEN 30 PEOPLE HAVE THE SAME PROBLEM?

And...

WILL UPGRADING THE AREA TO 10MB CAUSE YET MORE PROBLEMS?

I would also like to thank all those Virgin support workers in the UK who have helped me endlessly and who have been honest, frank and supportive. ALTHOUGH THE ISSUE IS STILL NOT RESOLVED AND I AM REALLY "****ED"

I would also like to add I have been nothing but polite on the phone :D