Possibly fraud
 

Does Virgin have a number/email address to use to notify them of possible fraudulent use of the cable system?

Re: Possibly fraud
 

There are 3 easy ways to get in touch
By phone

You could save yourself a phone call and try our online help first.
Get help online

Still need to talk to the team?

Call 150 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

For details about how much it costs to call our team, visit our website at virginmedia.com/callcosts
By email

Just click here to email us. We'll do our best to get back to you within 48 hours.
By post

It's not as quick, but if you'd prefer to send us a letter, you can write to us at:

General Enquiries,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

So we can get back to you sooner, let us know details like your account number, address and contact number when you get in touch.

Re: Possibly fraud
 

That wasnt what the OP asked was it!?

Ccarmock what kind of fraud?

Re: Possibly fraud
 

Thats who you contact though!

or try this

• 11. Complaints and Enforcement
  • 11.1. Complaints
  • 11.1.1. Complaints regarding the conduct of a User on our network will be accepted by our reporting webform available at http://www.virginmedia.com/netreport and via all other standard abuse reporting mechanisms. We must be able to verify each instance of abuse, and so each complaint must include the full headers and/or complete body of the offending message (where appropriate) or other forms of quantitative, supportive evidence. Submitting all relevant evidence in the original abuse report will significantly speed up the resolution of the issue by our Internet Security Team.
  • 11.1.2. Please do NOT send excerpted parts of a message; sending a copy of the entire message, including headers, helps to prevent misunderstandings based on incomplete information, or information used out of context. Full headers demonstrate which path the message has taken, and enable us to determine whether any part of the message has been forged. This information is vital to our investigation.
  • 11.2. Enforcement
  • 11.2.1. We may, in our sole discretion, suspend, restrict or terminate a User's service for violation of any of part of this AUP at any time and without warning.
  • 11.2.2. Prior to terminating services as a general rule, we will attempt to work with Users to avoid future violations of the AUP and to ensure that there is no reoccurrence of the incident (but it shall not be obliged to do so).