Vodafone cancellation
 

I wrote a cancellation letter to Vodafone months ago and they sent me a PAC number. The direct debit was canceled automatically so I thought the contract was canceled successfully. But they still keep charging me and they said as I didn’t use the PAC, I still need to pay the line rental. Does that make sense? What should I do on this?

Re: Vodafone cancellation
 

:welcome: to the forum.

I'm not too sure but that could be true. The easiest thing to do would be to use your PAC number on a pay as you go SIM so you would only have to pay if you used it.

Re: Vodafone cancellation
 

Did you ask for a PAC number? Or to port it?

They cant cancel your account if you ask for a PAC number and if you had called they would have told you that if you dnt port your account will continue as normal. They would then have called you 5 times over the next week trying to get you to stay!!!

That PAC will have expired now

Re: Vodafone cancellation
 

I think the PAC code only lasts a month

Re: Vodafone cancellation
 

Well if its expired, it doesn't make sense that he's still being charged line rental.

Re: Vodafone cancellation
 

The PAC code has expired not the account so it makes perfect sense

Re: Vodafone cancellation
 

Ah right. :)