Ex Telewest Control
 

My Ex-Telewest control is playing up.

Is it possiable to ring 150 and get a new control to replace it for free or is there a fee?

Thanks

Re: Ex Telewest Control
 

phone 151. usually if just general wear and tear, is a free replacement. If the dog ate it then you will have to pay ;)

Re: Ex Telewest Control
 

Will it be the Silver Ex-Telewest or the New Black Virgin Control by any chance? Just curious!

Also would the current controll have to be sent back?

Re: Ex Telewest Control
 

The black virgin one is only for the V+ for ex-tw areas, so you would probably get the same silver remote but with Virgin on it rather than 'Telewest Broadband'

The old one doesn't need to be sent back

Re: Ex Telewest Control
 

You get the silver remote with Telewest Broadband on it, and they provide a freepost envelope to send the old one back in

Re: Ex Telewest Control
 

They dont ask for it back if its been replaced due to faulty or wear and tear

Re: Ex Telewest Control
 

They do, i had to send my old one back via the freepost envlope.

if you dont send it back within a set time (cant remember what it is) they'll charge you for the new remote ;)

Re: Ex Telewest Control
 

Trust me they dont anymore collect modems or remotes and with a disconnection sometimes with certain stb's they dont collect them or request them back. If so they need to charge me for a remote

Re: Ex Telewest Control
 

Controll Arrived today and they never asked to send it back.

They said if you want to recycle it send it to an autherised recycle center.