Recommend a friend
 

anyone know how to do this with virgin? i knew how to do it on telewest not sure now

Re: Recommend a friend
 

Probably in the same way? Phone them up?

Re: Recommend a friend
 

you used to be abel to do it online with telewest that what i was hopign someone might know about evena link to wher eit tells you abotu the discoutn youg et

Re: Recommend a friend
 

You have to phone up. cant do it online yet.

Either you can phone and give them the other person's details. They will then get a call from telesales.

Or your friend can phone up and give them your details.

Either way you need to get a Lead ID (whoever you speak to will tell you once they filled in all the refer a friend details) or you don't get anything

Re: Recommend a friend
 

i wouldnt want to recommend a friend to VM lol

Re: Recommend a friend
 

Take heed of this if you do refer a friend, otherwise (like me) you will have to fight tooth and nail to get them to honour the agreement.

Si thee

Re: Recommend a friend
 

Me niether i can,t even think of anyone i dislike enough to recommend them too either.

Re: Recommend a friend
 

Yep a great way of finishing a friendship recommend them to virgin :D

Re: Recommend a friend
 

I'm not saying here that VM are making false promises in any way.....
but afaik only about 10% of RAF (recommend a friend) leads are honoured with £30 each.
There are strict conditions (each account must be paid up to date etc)
but some of my mates who have put through RAF's have never recieved anything.

Maybe someone can confirm the official way to get these put on.
I know there is an intranet form which VM staff fill in, but even when this is done, still nobody gets paid?
thanks

Re: Recommend a friend
 

Just ring customer care and ask to refer a friend

Re: Recommend a friend
 

The old ex-ntl scheme never seemed to go right. both parties had to pay both their bills on time and in full for 3 months before anything would be done. Plus no-one knew whether it was sales or customer care that was supposed to be doing it

The scheme was redone in October 2007, so anyone referring a friend after that should be given a lead id, as it is all now tracked via the lead id and the £30 credits to both parties should now be done after the new customer has paid their first bill. There is also a dedicated back office team handling the addition of credits.

Re: Recommend a friend
 

Pulled that figure out of thin air because there is no basis for it.

Sky dont seem to be any better than VM, i recently ref'd a colleague and should have had £50 in vouchers, I received nothing but then my friend received £30?!

We both sent queries/compliants and we both received £20 last week... So now he has £50 and I have £20.. The scheme has only ever been for £50, i can understand not receiving them but when th ammounts are random it makes me question the intent.

Re: Recommend a friend
 

I am still trying to get my refer a friend £30 for me and my buddy from a year ago!