unhappy customer..
 

sat 17th and sun 18th 20mb connection going on and off all the time online gaming is not possible so is browsing WTF is going on sort your **** out VM...

cant get through on tech supp :(

regards
K...............

---------- Post added at 18:17 ---------- Previous post was at 18:16 ----------

from Barnsley yorkshire btw

Re: unhappy customer..
 

So how about some details to work with besides using foul language?
Modem type & some stats from there, have you checked th outage status page, using router or not?
ex-telewest, ntl or ADSL?

Re: unhappy customer..
 

So why come here and rant, what do you want us to do with no details etc... show some stats might be a problem in your area or your line.

Re: unhappy customer..
 

Check for Trojans, virii, spyware.

Make sure you don't have any bandwidth hogging apps like BitTorrentor similar maxing out your upload.

If you have a wireless router....is it secure?

Try being patient and give VM a call tomorrow.

Or at the very least, post some more details here.

Re: unhappy customer..
 

its pretty naff for me.
20 meg connection
Modem type = 250
Using a router
ntl area.
working fine normally.

Sun, 18 Nov 2007 18:29:28 UTC

Test 1: 1024K took 68750 ms = 14.9 KB/sec, approx 123 Kbps, 0.12 Mbps
Test 2: 1024K took 75047 ms = 13.6 KB/sec, approx 112 Kbps, 0.11 Mbps
Test 3: 1024K took 40078 ms = 25.5 KB/sec, approx 210 Kbps, 0.21 Mbps
Test 4: 2048K took 44203 ms = 46.3 KB/sec, approx 382 Kbps, 0.37 Mbps

Overall Average Speed = approx 207 Kbps, 0.2 Mbps


To repeat this test from the source server click here.


modem says:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 40
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 7.9 dBmV
Downstream SNR : 40.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.0 dBmV
Upstream Mini-Slot Size : 2


Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Re: unhappy customer..
 

Ok..
Modem type :- Scientific Atlanta EPC2100 R2 (how do you get stats from here?)
using no router
Ex telewest customer (from the begining)

No spyware or viruses.

I pinged www.bbc.co.uk and got, am not up wih all the jargon and dunno what it means tbh, all I know my 20mb connection is really slow and keeps going on and off every 20 mins or so for about 2 - 3 mins:-

Pinging www.bbc.net.uk [212.58.251.201] with 32 bytes of data:

Reply from 212.58.251.201: bytes=32 time=102ms TTL=238
Request timed out.
Reply from 212.58.251.201: bytes=32 time=82ms TTL=238
Reply from 212.58.251.201: bytes=32 time=92ms TTL=238


regards
K......

if I need to do anymore tests plz tell me how to do it.. thx

Re: unhappy customer..
 

open your web browser
type in 192.168.100.1

click the signal tab
and post the information from there

Re: unhappy customer..
 

Upstream power
Downstream power
And SNR, these are the values we need to look at.

Re: unhappy customer..
 

Signal
This page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational
Channel ID
1
Downstream Frequency
339000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
8.6 dBmV
Signal to Noise Ratio
40.0 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
1
Upstream Frequency
29200000 Hz
Modulation
16QAM
Bit Rate
768000 bits/sec
Power Level
39.0 dBmV